Thread: What do you expect from your holiday hotel? Board: Oblivion / Ship of Fools.
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Posted by Dormouse (# 5954) on
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I appreciate that this may count as "homework" and so my thread may get closed down - my apologies if this does contravene Ship policy...
My language school is being interviewed for a contract to give Englishlessons to those who are involved in tourism in the area.
One of the things that our Director is keen that we show is an understanding of what different English speakers (UK/ US/Australians) might expect when they go to a hotel/ guest house...for example, we recently discovered that many German people enjoy a glass of wine before they go to bed (according to our German teacher)
English people might well like to be offered a cup of tea, served in a teapot, with cold milk. etc
So, if it's allowed, could people say what they would like to see if they went to a hotel/guest house in the middle of France; what they would expect/ be shocked by/ etc. And give me some clue as to which Anglophone nation you are hailing from.
And if it's not allowed to garner responses, and the thread is closed, but you'd like to help, you could always PM me. Thank you, dear peeps.
Posted by daisydaisy (# 12167) on
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In the last few weeks I've stayed in various guest houses and to me it's the little touches that make the good ones stand out and made me feel I was really welcome and being taken care of.
A welcoming chocolate on my pillow is always a good start.
Each one had a kettle & tea bags/coffee (even decaff) sachets, but my favourites also had a choice of mug or cup and saucer, a sachet of hot chocolate and freshly made cookies in a tin.
The good ones provided toiletries - not just a sachet of shower gel (tricky to open with wet hands) but a pump dispenser. Some of them also had tissues, cotton buds, and packs of little nail files and even a little sewing kit.
Easy access to an iron and board can be useful but does anyone use a trouser press? I had a go at pressing a wrinkled shirt with one recently, with questionable results!
In some colder places I've been offered a hot water bottle, which was placed in my bed before I went up to bed. Cozy! Spare blankets and pillows are good too.
Breakfast is important - at my 2 most favourite guest houses the eggs were so tasty that I wasn't surprised that that they had been taken from the nest (or wherever hens lay them!) that morning - can't get much fresher than that! Fresh tomatoes & mushrooms (rather than tinned) are good. Incorporating local specialities into the breakfast menu is welcome - in Scotland my favourite guest house gave me freshly made sausage, black pudding as well as haggis - yummy. Porridge was offered, but as I can't have that I took cold cereal instead.
Ideas of what to do locally is good - not just the tourist leaflets but also books of local interest, notes/maps for local strolls/walks, and bird/plant identification. Also suggestions of places to take an evening meal.
Posted by Boogie (# 13538) on
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Number one - and very important too, I expect it to be clean.
ETA - everything else usually depends on how much you pay.
[ 29. August 2012, 14:20: Message edited by: Boogie ]
Posted by Boogie (# 13538) on
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We often stay in German hotels, as my son lives in Heidelberg - every one has been fabulous in every way.
Except - no kettle or tea/coffee making facility in the room. Unthinkable!!
We now take our own little kettle, mugs etc.
[ 29. August 2012, 14:23: Message edited by: Boogie ]
Posted by Firenze (# 619) on
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My favourite touch is not one I expect to see widely replicated - a small decanter of whiskey in the room (this was on Islay).
Posted by beachcomber (# 17294) on
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Helpful friendliness, tea-making in room; good food. Genuine positive feeling.
Light, quiet, fresh, airy.
Posted by Loquacious beachcomber (# 8783) on
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Nice Shipmate name and avatar, Beachcomber!
What I expect from a hotel varies depending on whether it is a stopover location or a destination location.
If, for example, I was travelling through Iowa, a clean, quiet room after a long day of driving, and a good breakfast in the morning to see me off would do it.
If arriving in Daytona Beach, a view, a nearby bar and great restaurant, exercise rooms, a heated pool, bike paths, etc. would become important.
Posted by Earwig (# 12057) on
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quote:
Originally posted by Dormouse:
So, if it's allowed, could people say what they would like to see if they went to a hotel/guest house in the middle of France; what they would expect/ be shocked by/ etc. And give me some clue as to which Anglophone nation you are hailing from.
I would like to see some food and drink from the local region - a bottle of local wine and some cheese and fruit, perhaps? Something to nibble on when you arrive that helps you get a feel for the place.
And I would be horrified to see any dirt in the room, hairs or rips in the towels or bedlinen. I keep a filthy house, but feel physically sick at any uncleanliness in a hotel.
eta - I hail from the Anglophone nation of Yorkshire.
[ 29. August 2012, 14:55: Message edited by: Earwig ]
Posted by North East Quine (# 13049) on
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I like a "local touch" of some description. I like leaflets / booklets about the area.
I'd be disappointed if there wasn't a kettle and tea / coffee/ hot choc sachets.
I don't expect people to be able to speak English, but I do like tolerance towards my inept attempts at their language.
I'd be shocked by a lack of cleanliness, or something broken (door handle which came off in my hand etc, to give an example of something I've experienced. The guest house owners just said "don't worry. That's always happening!")
Posted by Roseofsharon (# 9657) on
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I have a relative with a 4* hotel in Spain. On our first visit I remarked on the absence of tea & coffee making facilities in our room and was told that this was a specifically British requirement and very uncommon on the continent.
I don't know if the tea-making habit is becoming international, or if the British are now a higher proportion of their clientele, but they now provide facilities for making hot drinks in their rooms.
From the replies you've had so far, it would seem that this kind of 'welcome tray' is still important to us folks from across the channel.
The best welcome trays we've come across have had tea bags, and sachets of coffee (full strength and decaff), fruit or herb infusions of some sort, some sort of chocolate drink, sugar and (probably has to be UHT) milk.
Otherwise, clean, warm & comfortable - which I imagine is a general requirement. Local food, and information about the area - preferably in leaflets we can take away.
That just about sees us right.
Posted by Doublethink (# 1984) on
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I like to have access to free wifi- cos I will prolly have a smartphone with me, if not a netbook, and I would be looking up activities online as opposed to leaflet surfing.
Posted by beachcomber (# 17294) on
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'Nice Shipmate name and avatar, Beachcomber!'
oh dear snap ! How amazing !
Posted by Pigwidgeon (# 10192) on
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Number 1 - Cleanliness!
I also want my own toilet and shower "en suite."
I read in bed, so I like to have a bedside light that's brighter than 15 watts (I'm not kidding -- I've had those), and that's high enough that it actually shines on the book. Many are attached to headboards that are lower than head height.
Much as I love wine, I don't think it should be put in the room unrequested. When I traveled with my ex, an alcoholic, that would have been a real problem.
Posted by Ariel (# 58) on
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I don't want chocolates on my pillow but I do want a kettle in the room, biscuits, and some kind of herbal tea as an alternative to instant coffee or teabags. It's also helpful if you know they're going to supply a hairdryer.
The place should be clean and the windows openable - some places have windows which have been stuck in position for years and can't be opened (or properly closed, with draught) or are permanently sealed. A radiator which has settings you can alter is a bonus, spare blanket ditto.
Also in single rooms, it would be good to have one that isn't so cramped it barely has room for the bed and you have to sidle past the wardrobe before attempting to open it. If there isn't a single room supplement, that place is definitely going right up the list as a possibility.
Breakfast - open to suggestions but it should be substantial and there ought to be the alternative of something cooked as opposed to the "continental style", where you may end up eating the same limited cold foods every morning until you leave. I really like breakfast buffets but wouldn't expect them in France.
Would not be happy with animals in the dining room, paper-thin walls, doors that didn't lock properly, shared bathrooms, quirky house rules, etc.
Posted by Roseofsharon (# 9657) on
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quote:
Originally posted by Pigwidgeon:
I read in bed, so I like to have a bedside light that's brighter than 15 watts (I'm not kidding -- I've had those), and that's high enough that it actually shines on the book. Many are attached to headboards that are lower than head height.
Oh that would be great, but it is found so rarely - even in places that supply a selection of reading material - and comes far ahead of chocolates, wine and free toiletries on my list of requirements.
And I like to be able to turn off the heating in my room at night.
Posted by jedijudy (# 333) on
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On our travels last month, one of the Very Important Things that we researched was en suite baths with step-in showers. Neither one of us wanted to fall into one of those quaint, but dangerous high sided tubs.
Also, free WiFi like Doublethink mentioned. The only place that didn't have it available for free in the room was the most modern of the places we stayed. Who knew? (They were just fancy enough to want to charge for everything...like the coffee service in the room.)
The other important thing was proximity to the sites we were particularly interested in. Staying right across the street from J S Bach's church was extremely appealing!
Oh, and cleanliness is indeed a virtue! (Finding fuzz balls and hair on the bed sheets was a very disgusting discovery in one place.)
[ETA extra info]
[ 30. August 2012, 01:33: Message edited by: jedijudy ]
Posted by nickel (# 8363) on
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As an American, if I were visiting France (*sigh* maybe I will some day!) the things most important to me would be: clean room, clean bathroom (attached or down the hall, I don't really care), pillows and bedding other than feathers or wool (I'm allergic to both). Free wifi. Power outlets for recharging cellphones, laptops, etc. Ideally the room would have decent sound-proofing and an individually-controlled heating and/or cooling system. A small refrigerator/microwave would be very welcome but not mandatory. No need for a coffeepot or tea in the room, assuming there is coffee and food available in the lobby or close walking distance. No need for an ironing board -- I'd be on vacation! but an in-house washer/dryer that guests could use would be nice.
What I would not like: dirt, bed bugs, vermin of any sort; anything that made me feel unsafe, such as a door with no lock, or thin curtains on the window that made me wonder about my privacy, or faulty wiring, or stuff like that.
Posted by Lyda*Rose (# 4544) on
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The coolest amenity I ever had in a place I stayed was at a cabin motor court in New Mexico when I was a kid. My family had driven half the day from Carlsbad Caverns right into a noisy thunderstorm in mountainous Ruidosa, NM. The manager recommended an excellent Mexican restaurant. And when we got back he had set a cozy fire in the fireplace with extra wood to feed it and had turned the covers of the nice, clean beds. That was an altogether a delightful day!
Posted by Sioni Sais (# 5713) on
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1. It must be clean. I'd hope that would go without saying but I've been disappointed and I'm hardly obsessive.
2. Bathtowels. If I'm having a bath or a shower, I want a decent size towel. Bathtowels for preference but something larger than the kind one would take to the beach.
3. Space. A decent sized bed is a necessity, though we have a superking-size at home so choose twin beds in hotels and B&Bs, but some floor space is needed too.
btw, don't advertise 'Full English/Welsh/Irish/Scottish Breakfast' if it isn't a serious meal. One egg, one sausage, one rasher of bacon, half a mushroom and a slice of tomato does not constitute a full anything.
Posted by Dormouse (# 5954) on
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Thank you Guys, this has been interesting and useful reading. Please keep it coming!
Posted by Firenze (# 619) on
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A number of comfortable chairs commensurate with the maximum number of people staying in the room. The number of Doubles I've stayed in which have ONE armchair and then the hard, upright one.
Posted by Ariel (# 58) on
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quote:
Originally posted by Sioni Sais:
btw, don't advertise 'Full English/Welsh/Irish/Scottish Breakfast' if it isn't a serious meal. One egg, one sausage, one rasher of bacon, half a mushroom and a slice of tomato does not constitute a full anything.
Without getting too tangential into breakfasts, as we had a discussion on this recently, if it doesn't include a sausage, and is just egg, bacon, a tomato and toast, it is not a full anything either and neither is the person eating it. And I don't care how good your homemade soaps and lavender bath essences are, they won't make up for it first thing in the morning.
Believe it or not, there are places advertising The Full English Breakfast that don't have any sausages on the menu!
Marmite would be nice, btw, as an alternative to jams and preserves of all kinds for toast. You can almost always get sweet things but rarely savoury.
[ 30. August 2012, 07:12: Message edited by: Ariel ]
Posted by Gill H (# 68) on
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Have to join the Brit chorus and ask for kettle, cups, tea/coffee supplies.
I know this is rare outsde the UK (though getting more popular) but it is pretty much basic for us Brits. I am on a Disney forum and you would not believe the number of visitors to Disneyland Paris who complain at the lack of a kettle!
Many also moan if there is no hot breakfast available, but personally I love the 'cold meat and cheese' type breakfast buffets. Eating the way my host country eats is half the fun for me. But good quality food please (the cheaper hotels in Disneyland Paris serve cubes of supermarket Edam and Gouda! In the land of cheese, in a place ruled by a mouse! On the other hand the pain au chocolat is to die for...)
I have also heard some complain about lack of English channels on the TV. Again, not an issue for me. Watching something in French or German helps resurrect my language skills, and I enjoy it.
Posted by Roseofsharon (# 9657) on
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Although I love "a full English" if breakfasting in a UK hotel, I don't require one on the continent.
This is mainly because I can't resist them, and am then too full to eat lunch. Mr RoS can't survive without three meals a day, so no lunch is not an option - besides, I want to try all the local delicacies and a stomach full of fried protein limits my capacity.
My preferred breakfast is wholegrain cereal, a choice of fruit (not just fresh, but canned and dried for variety) and a selection of local breads.
Posted by balaam (# 4543) on
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I haven't fund that the size of the breakfast is any smaller outside Britain. The largest hotel breakfasts I have eaten in Europe (including the UK) have been in Eindhoven and Barcelona. Then there's American breakfasts
They are different, but not necessarily smaller.
The trick with a large breakfast is not no lunch but a small lunch. A cup of coffee and a piece of cake is enough, or in Spain a single tapa.
A hearty breakfast is part of what I'd expect from a hotel, but it should be local style.
But in the room, a kettle is good, coffee, tea, chocolate drink and a small packet of biscuits are so common in Britain that we've come to expect them. An iron is better, though I can press shirts in a trouser press.
Posted by piglet (# 11803) on
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A clean bedroom with en suite bath and shower (he likes baths, I like showers). Tea/coffee-making facilities are a nice touch, especially if accompanied by little packets of Custard Creams (thank you to the hotel in Osterley where we stayed the other night before heading back to Canada).
Breakfast, if included, should have Proper Bacon™, as I can't get it here.
Posted by The5thMary (# 12953) on
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I would really appreciate clean toilets, a clean room free of fleas and bedbugs. I shudder when I think about the colossal explosion of bedbugs around these parts. I once stayed at a hotel that provided plastic drinking cups for the guests. The cups were supposed to be clean in the bag they came in but I found traces of old lipstick on a few of them! Gross! I have a feeling this hotel was "recycling".
Posted by The5thMary (# 12953) on
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JediJudy: "Oh, and cleanliness is indeed a virtue! (Finding fuzz balls and hair on the bed sheets was a very disgusting discovery in one place.)".
Yeah! I found a clump of crotch hair stuck in the shower drain at the same hotel with the lipstick-covered plastic drink ware... you can bet I never stayed at that rat hole again. And the staff was indifferent. This place was rated highly on Yelp but maybe money exchanged hands in that regard.
Posted by chive (# 208) on
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If you're going to put a tv in the room make sure it's somewhere you can watch it comfortably not hanging from the wall to high to see it unless you're standing on the bed. The nicest hotel I stay in with work has the tv on a trolley so you can move it about and even put it in the bathroom door and watch telly in the bath. That is luxury.
I'm not bothered about tea or coffee making equipment because I don't drink either but a bottle of water would be good because tap water can be minging.
If the hotel is in a noisy area good soundproofed windows are important because it's good to get some sleep.
The worst hotel I stayed in was in Romania where you couldn't sit for a beer in the bar without being approached by prostitutes every five minutes. I found that somewhat off putting.
Posted by Pigwidgeon (# 10192) on
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quote:
Originally posted by chive:
If the hotel is in a noisy area good soundproofed windows are important because it's good to get some sleep.
Yes -- and also drapes or shades to block out the light, please.
Posted by PeteC (# 10422) on
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I don't expect the Holiday Inn when I travel (*shudders at the thought*, but please, a wheelchair accessible room includes an accessible washing station. I still have nightmares about two hotel chains in the UK, one in Crawley and the other at Heathrow*. Outside the West, I cope with what I get. The nice thing about Asia is that a wet room bathroom is almost always available. Except for one hotel in Delhi which catered to Westerners. But even then I coped - an overnight stay doesn't bother me if I can't shower. But a body wash is always possible in those cases.
But Travelodge is wonderful ...
This is not quite on topic, but B&Bs are impossible for wheelchair users, Therefore, hotels.
(My favourite small hotel is in Munnar. It has the most beautiful flower garden in the world, and for that I put up with 23 inch bathroom doors.)
Posted by Ariston (# 10894) on
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The whole "tea service in room" thing was rather odd when I stayed in B&B's in the UK (by the way, if Mary who runs the B&B in Caernarfon is reading this, I'm sorry I walked off with your room key!), since, in the States, the most you can expect is a rather tired coffeemaker and a few instant filters of preground coffee. If even the Dominican priory in Edinburgh has a kettle and tea for the odd guest of the friars . . .
The idea of serving an actual breakfast, complete with laverbread, was also odd—granted, there was the one chain hotel in Amish country that served Amish baked goods as well, but that's a rarity here in the States.
Cleanliness is a must. Even at the rather cheap student hostels I stay at, "clean" is the only amenity I expect.
Something quirky to remember the hotel by. At the best hostel I've ever been at (Hotel Caulaincort in Paris), the owner put up a cow statue in the stairwell. Ask the staff why there's a cow in the stairwell, and the only answer they can give you is that the owner wanted one there. Somehow, it made sense.
A front desk staff that doesn't repeat the information their sponsors tell them to parrot. If you want a good restaurant, they should tell you where they eat, not who paid for the brochure.
Oh, and reliable directions out of town. That's always important.
Posted by cliffdweller (# 13338) on
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quote:
Originally posted by Ariston:
The whole "tea service in room" thing was rather odd when I stayed in B&B's in the UK (by the way, if Mary who runs the B&B in Caernarfon is reading this, I'm sorry I walked off with your room key!), since, in the States, the most you can expect is a rather tired coffeemaker and a few instant filters of preground coffee.
hehe. Whereas I am going to insist that, for an American, a kettle to heat up water is simply not sufficient since it means you are expecting us to drink (*deep shudder*) instant coffee. A proper coffeemaker is essential. Instant filers of preground coffee is fine as long as its fairly fresh and good quality-- but no instant, please!
Now, if real, brewed coffee is available in the lobby that will do-- especially if it's of high quality. But it would need to be available and freshly made over a pretty broad period of time, which is why most American hotels find it easier to just let you make your own.
Posted by Eutychus (# 3081) on
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quote:
Originally posted by Gill H:
Have to join the Brit chorus and ask for kettle, cups, tea/coffee supplies.
I know this is rare outsde the UK (though getting more popular)
Campanile seem to be the only chain in France to have grasped this. Their hotels are pleasant enough, but make sure when booking to ask for a room without an interconnecting door to the next one, othewise you will be able to hear the actual conversations going on in the next room (let alone anything else...).
Posted by ExclamationMark (# 14715) on
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Clean. Free wi - fi. A desk you can work at
(If a double) space and chairs . Tea and Coffee. (My real desire) - ability to have a nice hot bath and watch telly at the same time - either through an open door or combination of mirrors. Hosts and staff who smile and are ready to talk (our fav Hotel 4* in Falmouth UK is great for this).
Oh, cheap out of season deals and/or early booking discounts
Posted by comet (# 10353) on
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if a hotel is far away from any shops, then a little shop in the hotel with necessities - toothpaste, tampons, bandaids, aspirin.
for those of us who hail from the very high latitudes - openable windows is a must, and sealed shut windows is a deal breaker. We're generally sissies about heat and stuffiness. A/C is nice, but it doesn't fix the stuffiness. we need some outdoor air! when we arrive in December, we still may open the windows. forgive us. we're coming from the deep cold. your locale is probably like a tropical spring day to us. and yes, if you have a pool, we're jumping in. liquid water is a treat.
oh - on a serious note - I don't know how much difference this makes, but at least in Alaska, we take our shoes off at the door to our rooms, (or front doors if it's a private home) so the floors have to be very clean because chances are we'll be barefoot.
other than that, I second the votes for clean, quiet, and coffee.
Posted by Doublethink (# 1984) on
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quote:
Originally posted by PeteC:
I don't expect the Holiday Inn when I travel (*shudders at the thought*, but please, a wheelchair accessible room includes an accessible washing station. I still have nightmares about two hotel chains in the UK, one in Crawley and the other at Heathrow*. Outside the West, I cope with what I get. The nice thing about Asia is that a wet room bathroom is almost always available. Except for one hotel in Delhi which catered to Westerners. But even then I coped - an overnight stay doesn't bother me if I can't shower. But a body wash is always possible in those cases.
But Travelodge is wonderful ...
This is not quite on topic, but B&Bs are impossible for wheelchair users, Therefore, hotels.
(My favourite small hotel is in Munnar. It has the most beautiful flower garden in the world, and for that I put up with 23 inch bathroom doors.)
Some B&Bs in the UK have accessible rooms, we have booked such accommodation in the past for family members - it just requires some research.
Posted by Zappa (# 8433) on
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quote:
Originally posted by Loquacious beachcomber:
Nice Shipmate name and avatar, Beachcomber!
In the meantiome I don't get this concept of "holiday + hotel". I sleep in the back of my car, or have occasionally stretched to a tent.
Posted by Belle Ringer (# 13379) on
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In priority order:
Clean.
Safe. Including adequate window coverings I can open for the view (if any) and close to change clothes privately.
Cheap. I like to stay in the cheapest possible places and save my money for the daytime activities instead of spending it on a room where my eyes will be closed.
Accessible wall plugs. Gotta recharge phone and camera and MP3 player and still plug in hair dryer and hair wand.
There needs to be a breakfast place nearby if not in the hotel. If it's in-hotel, please advertise honestly! To me "full breakfast" includes some eggs or meat, not just breads and cereals.
No bugs.
Two towels per person -- one for hair one for body.
A bar of soap, just because Americans are so used to hotels providing soap that we don't carry it.
Either climate control or (if it's cold) enough blankets. Please not those thick fluffy things that are way too hot for sleeping! Blankets. Two, so I can choose none or one or two! Many a hotel I have to ask for another blanket, so at least have that option to ask (some say "no" and I have to sleep in some of my clothes to be warm enough.)
Other than that,
I would far rather visit a place that reflects local culture than one that mimics my own home area. If French hotels usually do X, then do X. The rest of the things people mention maybe should be "available from the desk" -- coffee maker, bottle of wine, chocolates (I don't eat them, but I do have a weakness for the fresh baked chocolate chip cookies one hotel provided every afternoon -- but what made it special was that THAT hotel does it, it wasn't something EVERY hotel does.)
I carry my own plug in heat a cup of water device, and tea bags. I carry my own shampoo and blow dryer because one cannot be sure if these will be supplied.
Bath down the hall is just fine if it means the room is cheaper.
Things I have enjoyed in deluxe hotels the rare times that's been the only option -- fluffy bathrobe, extra pillows of various firmness, a pen and small pad of paper, some people want a TV in which case you need a TV schedule, a local phone book comes in handy sometimes like to find restaurants, literature about the local area, especially if it's a mixture of the must do sightseeing and some of the local things that don't get into most guide books. List of various kinds and prices of restaurants. An iron -- rarely needed but valuable when it's there. A place with washing machines and dryers for clothes, and laundry soap.
Posted by The5thMary (# 12953) on
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I also like it when a hotel that advertises a buffet-style breakfast has more than just sweet cereals, pastry, and some fruit. I'm a diabetic and those things are just not something I want to shove in my craw--well, to be honest, they ARE things I want to eat but they do nothing good for my blood sugar. Especially here in the southern U.S., it seems that every breakfast buffet has the ubiquitous sausage gravy and biscuits. Usually good-tasting but again, not something that a diabetic is going to want to eat much of. Several kinds of eggs, toast of various breads, skim milk, healthy cereals, tea, coffee, sugar-free options are all appreciated.
Ohhh, no! Now I'm HUNGRY! I better go off and make hash browns and scrambled eggs...
Posted by The5thMary (# 12953) on
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quote:
Originally posted by Zappa:
quote:
Originally posted by Loquacious beachcomber:
Nice Shipmate name and avatar, Beachcomber!
In the meantiome I don't get this concept of "holiday + hotel". I sleep in the back of my car, or have occasionally stretched to a tent.
Oh, my. Really into roughing it, aren't you? LOL. Well, some of us are more... how shall I say it...civilized and would like to enjoy our holidays without the back strain of sleeping jammed up against the steering wheel of a car. It's supposed to be a holiday! Oh, Zappa, you're killing me! Next you'll be telling us that when you go on a holiday, you hunt for your own food in the parks of whatever city you're visiting. It's not a proper holiday unless you kill an animal, gut it and cook it on a spit. Do you pack up the extra meat for the rest of your trip and perhaps munch on deer meat jerky whilst visiting the Louvre?
Posted by St Everild (# 3626) on
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Pillows. Decent ones. Sufficient of them to be able to sit up in bed and read by the light of the decent reading lamp.
Everything else I expect has been covered by others on this thread, so I won't repeat myself.
Posted by LutheranChik (# 9826) on
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We usually travel with our dog, which tends to limit our hotel experience to pet-friendly chains and modest mom-and-pops. That said, we still expect:
Decent (read: firm) pillows
More than one towel/washcloth per person
shampoo in addition to bar soap
Cleanliness that includes freedom from stale tobacco smoke in the room
WiFi
We hate chain-motel breakfasts and avoid them unless we're desperate, and we also never use the in-room coffee makers, so those aren't very important factors in our stay.
On those rare occasions when the hoomans do get to travel alone, and we can lodge at a bed-and-breakfast (our preferred choice for those trips), we expect:
Our own bathroom (not only for privacy, but because one of us has medical issues that require frequent bathroom trips and special supplies that we'd rather not bother other guests with)
Again, firm pillows
A proper breakfast (meaning something hot and protein-filled to go with the usual fruit, muffins and rolls)
A common guest space other than the owners' own living quarters
Our favorite B&B (in Omena, MI, if any readers are interested) is an old farmhouse that overlooks scenic Omena Bay on one side. The owners live on the third floor of the house, but also use the B&B kitchen and dining room for themselves. Cozy farmhouse bedrooms on the second floor, each with its own bathroom...a downstairs parlor with comfortable chairs. The breakfasts are hearty and delicious and use local products. We enjoy the balance of privacy and interaction with the hosts.
We'd previously spent a couple of trips at a B&B in a neighboring community...we had to share a bathroom with another party, and we also had no common space except for the hosts' living room, which was somewhat awkward, because they were very talky and didn't give us space to, say, sit and quietly regroup for the morning while waiting for breakfast. One spouse was a French-trained chef, so breakfasts were quite extraordinary, but we had a lot of boundary issues overall, especially when the tightly-wound host/chef was having a bad morning.
Posted by Trudy Scrumptious (# 5647) on
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Cleanliness
Free wifi
Good lighting
If breakfast is included, a good spread with lots of choices and especially fresh fruit
Staff who are friendly and helpful without being familiar or too chatty (sometimes awkward at a B&B as I'm quite a shy person -- I know that technically I'm a guest in someone's home, but as I'm a paying guest, I don't want to FEEL like I'm in someone's home and have to make small-talk with them).
Posted by LutheranChik (# 9826) on
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Oh, and someone mentioned numerous,convenient electrical outlets. Yes; between our cell phone chargers, C-PAP, nebulizer, laptop and Kindle, we appreciate outlets!
Posted by Zappa (# 8433) on
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quote:
Originally posted by The5thMary:
quote:
Originally posted by Zappa:
quote:
Originally posted by Loquacious beachcomber:
Nice Shipmate name and avatar, Beachcomber!
In the meantiome I don't get this concept of "holiday + hotel". I sleep in the back of my car, or have occasionally stretched to a tent.
Oh, my. Really into roughing it, aren't you? LOL. Well, some of us are more... how shall I say it...civilized and would like to enjoy our holidays without the back strain of sleeping jammed up against the steering wheel of a car. It's supposed to be a holiday! Oh, Zappa, you're killing me! Next you'll be telling us that when you go on a holiday, you hunt for your own food in the parks of whatever city you're visiting. It's not a proper holiday unless you kill an animal, gut it and cook it on a spit. Do you pack up the extra meat for the rest of your trip and perhaps munch on deer meat jerky whilst visiting the Louvre?
Not quite - I bludge off family or buy in roadhouses
Posted by Eleanor Jane (# 13102) on
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Coming from New Zealand, I'm not so fond of the British 'full English' idea - especially when it means getting up at 8 while on holiday. I'd rather have more flexibility to sleep in and eat some lighter when I wake up (i.e. serve yourself coffee and croissants, cereal, toast or whatever).
I also don't like feeling like I'm in someone else's house when in a B & B. I prefer a more neutral hotel-like environment.
Quietness is nice in a hotel i.e. not too much noise from traffic, other guests thumping around the corridors all night etc.
Cheers,
Eleanorjane
Posted by Sighthound (# 15185) on
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Cleanliness is very important; and I insist on an ensuite, because I don't favour walking naked down public corridors at 3-00am, and getting dressed for the occasion is a pain.
Tea and coffee facilities are nice to have, but to be honest I can live without. We usually take extra teabags and milk, just in case.
If there's a TV, I prefer it not to be positioned 10 feet up a wall, as this leads to cricked necks.
Breakfast can be a let down or wonderful. A place we tend to stay at skimps on this, and it spoils the experience. Makes me want to say 'Look, just knock £x off the bill and we'll eat in town.' One el cheapo sausage, a small piece of overcooked bacon, a mushroom and and a small portion of beans does not a 'full' breakfast make.
Posted by la vie en rouge (# 10688) on
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Cleanliness is next to godliness
The only other thing I can think of that hasn't been mentioned is that I want to be able to hang my clothes up. Coathangers, please, and a cupboard tall enough to be able to hang up a dress without it getting rumpled at the bottom.
Posted by piglet (# 11803) on
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quote:
Originally posted by comet:
... for those of us who hail from the very high latitudes - openable windows is a must ...
Yea and amen, although air-con will do, and in some cases is a necessity (a choir trip we did to New York one July springs to mind).
Posted by Amanda B. Reckondwythe (# 5521) on
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Regarding breakfast buffets -- so many Americans are obsessed with nonfat or lowfat dairy products. It's so wonderful to find whole milk or even cream on offer instead of "milk flavored water" when I travel abroad.
You Brits will cringe, but during a London stay at what was then the Meridian Waldorf (but is now the Waldorf Hilton, I understand), I was thrilled to find one of my favorite cold cereals, Weetabix, among the breakfast buffet offerings. I asked the waitress for a pitcher of "good English cream" to have with my Weetabix. What she brought me was so rich in butterfat that its color was actually yellow. Absolutely delicious!
Posted by Jengie Jon (# 273) on
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Clean and quiet make or break the place for me.
After that desirables are
- a table I can write at
- clean easily accessible washing facilities not necessarily en suite but down a flight of stairs and along a corridor is not good.
- a comfy bed and that means the ability to control the temperature more than the softness of the mattress
- catering for special diets at breakfast (as milk intolerant, probably due to lactose) I do not want to be faced with having to have cereal with milk.
- tea making facilities
Jengie
[edited to sort coding, the difference a space can make]
[ 04. September 2012, 19:31: Message edited by: Jengie Jon ]
Posted by Jengie Jon (# 273) on
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Sorry should have put wifi on the end of that list.
Jengie
Posted by Lothlorien (# 4927) on
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I'm just back from a weekend away. We've stayed in same motel for several years at this time of the year. Receptionist knows us when we walk in to make a booking a couple of months before. She's pleasant and courteous.
I paid more attention this time round to facilities. I had room with queen sized bed. Good linen and mattress.
There was a long bench for meals, although we eat out. A small fridge with milk and a jug of iced water. Tea making facilities with an electric kettle.
Space for luggage.
Both a fan over bed and aircon. Handbasin in actual bedroom with toiletries and tissues.
A space to hang clothes with proper hangers, not those nasty things which are fixed so they can't be stolen. They are hard to use.
Extra pillows and more blankets of varying weights. Electric blanket on bed. It was cold, well below 0° C, so I appreciated warm bed to get into, although I turned it off to sleep.
TV at sensitive level with remote control. Bedside tables each side, with lamps and a clock radio.
Tiny ensuite, very clean with toilet and shower with built up side to make a shallow bath if needed for a child.
All very clean.
Part of our weekend is eating out at good cafe. Much better breakfast than cold cereal and toast which is what motel provides.
Posted by Zacchaeus (# 14454) on
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The exact facilities I expect will depend the reason for travel, how long I am staying, and how much I am paying.
For instance if it is a short city break or an long family holiday, do I know it is a budget hotel or a 4 star.
But the basic of all is cleanliness, the best facilities are no good if the room is not as clean as it should be. On top of that the means to make a hot drink are the basic.
If it is a longer family holiday then I expect more: wifi, tv, spare bedding in case it is cold, a comfortable seat, a reading light by the bed, enough towels, an ensuite.
Posted by monkeylizard (# 952) on
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USA checking in
- Clean, clean, and clean
- en suite bath/toilet
- An iron & board
- Wi-Fi
- Welcoming staff (smile
)
Condition and size of the room will vary by price, but there's no good reason for even a budget room to not be clean.
http://www.tripadvisor.com is an excellent resource. Check out your competition and yourself and see if there are any reviews. Respond accordingly.
Posted by monkeylizard (# 952) on
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Americans are not normally accustomed to the hand-held shower wands common in much of Euro-land. A clip/mount allowing it to be placed higher up on the wall makes showering easier, but makes a mess on the floor, assuming a traditional tub with no shower curtain. I'm not sure what the right solution is to this, but there is no way my bare butt is sitting in some bathtub of unknown cleanliness. Squatting while showering is just weird. Washing one-handed (other is holding the shower head) is also weird.
Personally, I don't expect breakfast to be a traditional American breakfast when I travel abroad. I usually like to have whatever the locals eat.
Unrelated to any particular nationality, but here are some good hotel practices: - Empower every employee to make every guest happy. Examples: the housekeepers shouldn't have to ask permission to get extra towels, they just do it. If the breakfast runs out of juice, someone can go down the street to the market to get some. Petit cash should be on hand to make this happen
- No employee ever walks past a guest without greeting them.
- Always remember that you are in the hospitality business. It's your mission to make everything effortless for the guest.
Posted by Lamb Chopped (# 5528) on
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Cleanliness and employees who give a shit. All else can be worked with.
Posted by Firenze (# 619) on
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quote:
Originally posted by Lamb Chopped:
Cleanliness and employees who give a shit.
Feel there are two things working against each other there.
Posted by Palimpsest (# 16772) on
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Odd for this site, no one specified the desired version of the Bible to be in the night table.
My requirements don't include the Bible but a room should be clean, non smoking and not reeking of chemicals, Ensuite Bathroom, blackout curtains or shades and a telephone that allows a wakeup call or clock. Electric outlets, especially near the bed for my cpap machine.
Not having an AC room, elevator or ice maker humming next door is nice but that seems rare.
[ 06. September 2012, 05:53: Message edited by: Palimpsest ]
Posted by Sir Kevin (# 3492) on
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In France, out in the countryside, we expected normal sanitary facilities in 1970. This was not the case: rural restaurants were mired in the 16th century: I have seen better on a late 20th century construction site!
Posted by Baptist Trainfan (# 15128) on
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quote:
Originally posted by Zacchaeus:
On top of that the means to make a hot drink are the basic.
In my experience, that facility is expected in Britain (can't speak for US), but quite uncommon in mainland Europe.
Posted by Sioni Sais (# 5713) on
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quote:
Originally posted by Sir Kevin:
In France, out in the countryside, we expected normal sanitary facilities in 1970. This was not the case: rural restaurants were mired in the 16th century: I have seen better on a late 20th century construction site!
It won't come as a surprise then that soap is derived from Old English while perfume is French.
Posted by Aggie (# 4385) on
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Cleanliness above all whatever the price the hotel charges!!
However, the standards and facilities of hotels depend on where they are.
Last year, when I went to Zaragoza (off the beaten track to most foreign tourists) in Spain for a long-weekend, I stayed over at a hotel in London near where the bus to Stansted airport departs, as I had an early flight. The hotel I stayed at was £60 for the night - very cheap for central London - but it was a like staying in a doss-house! The place was an absolute flea-pit and the room was filthy and smelly, and the bathroom had broken mouldy tiles around the shower tray! Yuk!! I complained but my complaints were met by indifference, and an attitude of "what-do-you-expect-for-£60".
By contrast, in Zaragoza I stayed in a hostal (which is actually a one star hotel or the equivalent of a UK "bed and breakfast"). This was situated in the main square right opposite the famous Basilica.
I was given a double room with a balcony overlooking the Basilica, and the management very kindly only charged for single occupancy - 25 euros a night, no supplement. My room had its own bathroom,and both the room and bathroom were cleaned every day, and the towels changed (even though I asked them not to keep changing the towels!) The young couple who ran it were extremely pleasant and helpful, and nothing was too much trouble for them, the only thing that worried them when I arrived, was the fact that neither of them spoke English, so they were relieved that I spoke Spanish.
The only thing that I missed (and I always miss when I stay in hotels abroad) is the lack of tea and coffee-making facilities in the room.
A couple of years ago, I took my mother on a package trip to Cornwall, and the hotel we stayed at was "nice", but as a holiday hotel at a popular resort geared to tourists, it could have been better - there was no wifi, no gym or pool, terrace or outdoor smoking area. At mealtimes, everyone had to sit at the same tables to which they were allocated - why do British hotels do that?? However, it was clean and comfortable, which to me is the main thing. It seems that in the UK at least you very much get what you pay for.
[ 06. September 2012, 13:50: Message edited by: Aggie ]
Posted by monkeylizard (# 952) on
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On the WiFi thing....it should be included, not extra. It's a pet peeve of mine that $69/night hotels have free Wi-Fi, but $500+/night resorts feel the need to charge an extra $10 or so for it.
[ 06. September 2012, 19:53: Message edited by: monkeylizard ]
Posted by Dormouse (# 5954) on
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Well, I've had the "interview" that this question was in preparation for - our language school was tendering for a number of hours teaching English. But it was very wierd, with three English teachers being asked to "prove" to French people who didn't speak very good English that they spoke their own language (!) We had to pretend to be Hotel owners and answer queries in English...
I was able to mention that I had carried out a "sondage" (survey) and that this was what I had found...I then told them what you lovely people had said, which led to the interviewers having a conversation amongst themelves, exchanging viewpoints. You'll also be interested to know (one of the facts that was shared) that, in some areas, asking for an extra pillow can be code for asking for a prostitute!
Thanks for your help. But do carry on with your opinions, should you wish.
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