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» Ship of Fools   » Ship's business   » The Styx   » Technical support (Page 1)

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Source: (consider it) Thread: Technical support
David
Complete Bastard
# 3

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From today, I will NOT be providing technical support for the following problems.

1. Lost Passwords. If you can't remember it, go to the "lost password" link on the login page. It will mail it to you.

2. Now listen very carefully.

If you enter your user name and password correctly, but still get informed you aren't logged in, then you need to change the security settings of your browser to enable cookies.

These are all in the FAQ anyway. Why people don't read them I'll never know.

[ 30 January 2002: Message edited by: David ]


Posts: 3815 | From: Redneck Wonderland | Registered: Mar 2001  |  IP: Logged
Quizmaster

Quick quipper
# 1435

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There is a lot of ignorance in the World, and you can only find the answer to a problem if you understand enough to get near the keywords.

I feel that this site needs some of the threads that we have had in The Styx on show permanently as each new batch of shipmates arrives.

I am sure that this would save many hosts a lot of time explaining things multiple times.

--------------------
The more questions I ask the more I ask fewer questions.
OR=========================================
The wise person does not know all the answers, but always asks the right questions.


Posts: 3325 | From: Exeter, Devon | Registered: Oct 2001  |  IP: Logged
MadKaren
Shipmate
# 1033

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surely if they are that important they should be in the FAQ or ten commandments??

MadKaren

--------------------
--
Why do people who claim to love God embarrass him in public?


Posts: 866 | From: Jumping along the line between genius and insanity.... | Registered: Aug 2001  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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What should be in the FAQs? Information about passwords and cookies? They already are.

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
David
Complete Bastard
# 3

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Bumping to the top, due to the amount of unanswered requests for support on the two issues outlined above currently sitting in my inbox.
Posts: 3815 | From: Redneck Wonderland | Registered: Mar 2001  |  IP: Logged
Gill
Shipmate
# 102

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Just out of interest, I know technically it ain't Ship business - but I just yped in the cafe and it came out backwards. Is there an explanation OTHER than demonic possession?

--------------------
Still hanging in there...

Posts: 1828 | From: not drowning but waving... | Registered: May 2001  |  IP: Logged
QLib

Bad Example
# 43

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Old hand caught out by the cookies thing only recently. Mea culpa.

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Tradition is the handing down of the flame, not the worship of the ashes Gustav Mahler.

Posts: 8909 | From: Page 28 | Registered: May 2001  |  IP: Logged
Miss_Molly

Toujours gai
Beloved
# 2339

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Now I find this thread! I am embarrassed and
regretful, and grateful to Erin for her gracious response to me the other day when I could not log on. I promise to search diligently in future for information to prevent my turning up again with obvious questions! (crosses heart and hopes to die)

--------------------
"I come from a state that raises corn, and cockleburrs and Democrats, and frothy eloquence neither convinces nor satisfies me. I am from Missouri. You have got to show me"

Congressman Willard Duncan Vandiver at a naval banquet in Philadelphia, 1899

Posts: 1242 | From: home | Registered: Feb 2002  |  IP: Logged
Joan Rasch
Shipmate
# 49

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I agree that people really *ought* to Read The Fine Manual, check their FAQ's and the like. On the other hand, people do have different learning styles; not all can easily find the info they need, or still need some hand-holding guidance in following the instructions. It occurs to me that this thread should be kept active as a way to ease the burden on the Management by providing a place where people can post problems they have, with other ordinary Shipmates helping them out. My model here is the support scheme for a free anti-virus software I have (which someone's posting on one of these boards pointed me to). I had an install problem, and couldn't easily find the answer via the help files or the website as a whole. But I found the answer to my question via a quick scan through the user BBS.

Keeping this thread active could also be useful to the Management as a way of tracking the kinds of problems that tend to crop up and provide data that would help to shape future FAQ's, software upgrades, and the like.

Hope this helps - Joan Rasch

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* A cyclist on the information bikepath


Posts: 503 | From: Boston, MA USA | Registered: May 2001  |  IP: Logged
Kelly Alves

Bunny with an axe
# 2522

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Sophie: I share your pain. (In other words, I recently goofed just as bad as you did)
Joan: You are right about the learning-styles thing. A person can read all the necessary info, think they know what they are doing, then be submarined by some gap in comprehension. (Whistles and examines ceiling.)
In closing, let me underscore and agree with Sophie's praise of Erin's gracious responses. I've noticed them in other threads, too.(Throws several roses...one by one, of course.)

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"Take your broken heart, make it into art"-- Carrie Fisher (1956-2016)

Posts: 35051 | From: Pura Californiana | Registered: Mar 2002  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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It is so charming when they're new and innocent...



--------------------
Commandment number one: shut the hell up.


Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
Saint Osmund

Pontifex sariburiensis
# 2343

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quote:
Originally posted by David:
From today, I will NOT be providing technical support for the following problems.

1. Lost Passwords. If you can't remember it, go to the "lost password" link on the login page. It will mail it to you.

[ 30 January 2002: Message edited by: David ]



No it doesn't!


Posts: 2965 | From: here | Registered: Feb 2002  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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Yes it does. Whether or not it gets lost in cyberspace is a different story, but the system DOES e-mail you the information.

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
Paige
Shipmate
# 2261

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Might there be something wrong with your server? I had the same problem as Regina--e-mailed for the password and it never showed up. Given that she and I live in totally different places, I'm wondering if the problem lies with SOF's ISP or the auto-responder.

Erin--thanks so much for your gracious fixing of the problem.

--------------------
Sister Jackhammer of Quiet Reflection


Posts: 886 | From: Sweet Tea Land, USA | Registered: Jan 2002  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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De nada.

As to the other thing... every time someone tells me that a particular feature isn't working, I go in and test it myself. I've tested the "e-mail lost password" function three times over the past couple of days, and have received it within thirty seconds each time. In addition, the same automatic e-mail feature is responsible for notifying me of all registrations, and I get those in real time, too.

If you're not getting it within a few minutes, it's either lost in cyberspace, or blocked by your ISP, or taking the scenic route to get there.

--------------------
Commandment number one: shut the hell up.


Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
scotmathis
unregistered


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At risk of incurring Administratorial wrath, here goes...

I have tried the autoresponder for a lost password 4 or 5 times over the course of a week with no results. Since my ISP does not block anything as a matter of policy, there must be some other problem.

I created a sock puppet to ask this question (sorry! ) but I would really like to reclaim my existing identity. Any help or suggestions will be greatly appreciated.

Scot

P.S. Sorry David, I only saw this thread after I had used the link to send you an email asking for support.


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Erin
Meaner than Godzilla
# 2

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So... who are you?

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
scotmathis
unregistered


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That was silly of me, wasn't it?

My other ID is mathis909. (Don't bother looking for posts, I am a long time lurker who can't hold his tongue any longer!) My email address is mathis909@earthlink.net.

I know the account still exists, since the server recognizes it, but it won't send me a password.

Thanks for you help, Erin.

Scot


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Erin
Meaner than Godzilla
# 2

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Okay, I sent the information to you at that e-mail address.

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
scotmathis
unregistered


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This is still not working Something is not happening between the Ship server and Earthlink. Surely there are other Earthlink users here?

Anyway, I give up. If I may be so bold, would it be possible to have my old mathis909 ID deleted, so that I can re-create it using a different email address?

I apologize for this hassle. You've been most helpful, Erin. Thank you again.

Scot


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Erin
Meaner than Godzilla
# 2

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Well, I sent it via regular e-mail, as well as the Ship, so there's something else happening.

Check this ID's Private Messages.

--------------------
Commandment number one: shut the hell up.


Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
Scot
Deck hand
# 2095

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Okay, got it, and as you can see, I am all set. Still not sure what's up with the email.

Scot

--------------------
“Here, we are not afraid to follow truth wherever it may lead, nor tolerate any error so long as reason is left free to combat it.” - Thomas Jefferson


Posts: 9513 | From: Southern California | Registered: Jan 2002  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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Very good, I have deleted the second ID.

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
The Mid

Officer and a gentleman
# 1559

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Not sure if this is the right place, anyway, I was updating my profile and I added a description and general thoughts in the section there where you can write what you want. I went ot update another part of my profile tonight, and the message is gone. Is there anyway I can get it back without re-typing it? Does anyone know why it disappeared in the first place?

Thanks...

--------------------
For God so loved the world She got involved


Posts: 3022 | From: The Wardroom | Registered: Oct 2001  |  IP: Logged
starbelly
but you can call me Neil
# 25

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It does that, all you can do is cut and paste it in from a file or somethinfg each time you update the profile.

I remember when the new boards went online lots of people had the same problem, and no one could resolve it!

Neil


Posts: 6006 | From: High Wycombe, Buckinghamshire. | Registered: May 2001  |  IP: Logged
The Mid

Officer and a gentleman
# 1559

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Oh well, thanks for that. I'll just save it in word first then.

--------------------
For God so loved the world She got involved

Posts: 3022 | From: The Wardroom | Registered: Oct 2001  |  IP: Logged
busyknitter
Shipmate
# 2501

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Another embarrassed apprentice, who has just worked out the cookies thing. Sorry folks.
Posts: 903 | From: The Wool Basket | Registered: Mar 2002  |  IP: Logged
Alan Cresswell

Mad Scientist 先生
# 31

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Maybe the bit of text on the boards home page that reads
quote:
Tech support questions (including password problems) should be sent to David
should be changed.

--------------------
Don't Brexit if you haven't a scooby how to fix it.

Posts: 31964 | From: East Kilbride (Scotland) or 福島 | Registered: May 2001  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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I've thought about that, but not all password problems are "I've forgotten mine".

It doesn't matter anyway, since no one ever reads it. I still get inundated with tech requests, which puzzles me, as you have to skip past the bolding telling you to contact David in order to get to me!

--------------------
Commandment number one: shut the hell up.


Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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But I went in and changed it anyway.

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
Unkl Davy
Shipmate
# 2777

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Now that the Ship is out of dry dock, it seems the "most recent posts" feature is gone from one's own profile.

How do we go about finding our recent posts again in an easy manner? Or am I missing something?

[Confused]

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"Lately, everything has been coming my way ... I think I'm in the wrong lane."

Posts: 216 | From: Silicon Valley | Registered: May 2002  |  IP: Logged
RuthW

liberal "peace first" hankie squeezer
# 13

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"View recent posts" is turned off because there is a hole in the new software - when you look at the recent posts of a host or admin, you get the recent posts on the confidential boards, as well as those on the public boards.
Posts: 24368 | From: La La Land | Registered: Apr 2001  |  IP: Logged
Unkl Davy
Shipmate
# 2777

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Oh... are those the boards where you write nasty things about us? [Wink]

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"Lately, everything has been coming my way ... I think I'm in the wrong lane."

Posts: 216 | From: Silicon Valley | Registered: May 2002  |  IP: Logged
tomb
Shipmate
# 174

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I am having a problem with blank screens at the bottom of threads.

This happens *only* while using IE on a Mac. It doesn't happen on my PC--regardless of the browser, nor does it happen when using Netscape on my Mac. It happens regardles of whether I'm using OS9 or OSX.

The amount of space at that bottom of a thread seems directly proportional to the length of the thread.

Anybody else having this problem? Have you found a fix for it?

Please don't tell me it has something to do with my password!

Posts: 5039 | From: Denver, Colorado | Registered: May 2001  |  IP: Logged
Erin
Meaner than Godzilla
# 2

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No, it's because you're using a Mac with IE.

--------------------
Commandment number one: shut the hell up.

Posts: 17140 | From: 330 miles north of paradise | Registered: Mar 2001  |  IP: Logged
tomb
Shipmate
# 174

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Oh! Well, that explains everything. Thanks.
Posts: 5039 | From: Denver, Colorado | Registered: May 2001  |  IP: Logged
Simon

Editor
# 1

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I asked about this problem on the UBB tech forum (like you, tomb, I use IE for Mac) and they had no fix for it. I'm now pursuing it on another forum -- I'll let you know if there's any joy.

--------------------
Jumble Sales of the Apocalypse

Posts: 3769 | From: London | Registered: Mar 2001  |  IP: Logged
Viola
Administrator
# 20

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Yes, well - you see, I only got a mac with IE because certain trusted people told me it was the way forward, and what am I left with? Blank screens at the bottom of threads - that's what. That and a selection of keys that don't do what I expect them to do. [Ultra confused]

Oh - and a large bottle of whisky, but that's not directly related to the mac - just to the incoherence of posts. [Sunny]

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"If ye love me, keep my commandments" John 14:15

"Commandment number one: shut the hell up." Erin Etheredge 1971-2010

Posts: 4344 | From: West of England | Registered: May 2001  |  IP: Logged
Quizmaster

Quick quipper
# 1435

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quote:
Originally posted by Simon:
I asked about this problem on the UBB tech forum (like you, tomb, I use IE for Mac) and they had no fix for it. I'm now pursuing it on another forum -- I'll let you know if there's any joy.

Has there been any joy Simon?

--------------------
The more questions I ask the more I ask fewer questions.
OR=========================================
The wise person does not know all the answers, but always asks the right questions.

Posts: 3325 | From: Exeter, Devon | Registered: Oct 2001  |  IP: Logged
Alliebellie
Shipmate
# 4383

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hiya... just reactivating this thread cos I couldn't see the point of starting a new one to ask my q.

When I go into my profile, and ask it to update the recent posts thingy, it 'says' it has done so, but then flicks me back to the main board and in fact has not updated anything. Is there something simple I'm missing?? I managed to get the Ark boards to 'mark all posts read' by this method, but it's just not working for me here.

Any suggestions??
thanks
AB

Posts: 125 | From: Noo Zeeland | Registered: Apr 2003  |  IP: Logged
Scot
Deck hand
# 2095

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Alliebellie, you need to do the "Udate recent posts" thing twice. Nobody's ever figured out what causes it, but a few of us have the same problem.

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“Here, we are not afraid to follow truth wherever it may lead, nor tolerate any error so long as reason is left free to combat it.” - Thomas Jefferson

Posts: 9513 | From: Southern California | Registered: Jan 2002  |  IP: Logged
jlg

What is this place?
Why am I here?
# 98

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The Ark boards are running a newer version of the software; rumor has it it will be coming to this site eventually.
Posts: 17391 | From: Just a Town, New Hampshire, USA | Registered: May 2001  |  IP: Logged
Alliebellie
Shipmate
# 4383

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ah:) that will no doubt help. Cos I've done the 'update new posts' about 6 times straight after each other, and still doesn't make any diff... That process you described worked for me on the Ark board, but not at all on here.
thanks

Posts: 125 | From: Noo Zeeland | Registered: Apr 2003  |  IP: Logged
Clyde
Shipmate
# 752

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I've developed a problem this evening.
When I arrived at the bulletin boards the left hand column (where the menus normally are)
shows strange 'signs' rather than words. Across the top of the page (where an advert normally is) also has these signs and symbols. Can anyone help please.

I can incidently read the various posts and replies as normal.

--------------------
I've not been on the ship for a long time. I'm very old now and don't like it when the sea gets rough.

Posts: 1279 | From: England. | Registered: Jul 2001  |  IP: Logged
ChrisT

One of the Good Guys™
# 62

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Clyde, try shutting down the browser and reopening it. Sometimes browsers decide not to parse HTML correctly.

--------------------
Firmly on dry land

Posts: 6489 | From: Here, there and everywhere | Registered: May 2001  |  IP: Logged
Clyde
Shipmate
# 752

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Chris,
Freeserve gave me a new number to dial for my Anytime account. When using this number I experienced the problem I described. I then tried my old original dial up number and everything is back to normal. So it seems to be something with the new connection.
Regards
Clyde

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I've not been on the ship for a long time. I'm very old now and don't like it when the sea gets rough.

Posts: 1279 | From: England. | Registered: Jul 2001  |  IP: Logged
ChrisT

One of the Good Guys™
# 62

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Clyde, you mention the F* word. I refuse to help you any further [Razz]

Seriously, Freeserve seem to have the worst caching servers in the world. They can take up to a week (a WEEK!) to recognise new domains. That's just poor. Maybe this is a symptom of those problems.

--------------------
Firmly on dry land

Posts: 6489 | From: Here, there and everywhere | Registered: May 2001  |  IP: Logged
The Obscure
Shipmate
# 4149

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Every time I start up Ship Of Fools, I get an error message, saying
A runtime error has occurred. Do you wish to Debug.
Line: 287
Error: Object expected.

I get this on both my home and work computers, and although not deadly, it's really frustrating...
Is it something to do with needing specific settings for your site or something else?
Thanks
[Embarrassed] )

Posts: 121 | From: Cambridge | Registered: Feb 2003  |  IP: Logged
Jen.

Godless Liberal
# 3131

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quote:
Originally posted by The Obscure:
Every time I start up Ship Of Fools, I get an error message, saying
A runtime error has occurred. Do you wish to Debug.
Line: 287
Error: Object expected.

I get this on both my home and work computers, and although not deadly, it's really frustrating...
Is it something to do with needing specific settings for your site or something else?
Thanks
[Embarrassed] )

I quite often get this. (well, did on old computer, haven't yet on this new one.... maybe it was a computer issue)

J

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Was Jenny Ann, but fancied being more minimal.

Posts: 5318 | From: Manchester, England | Registered: Aug 2002  |  IP: Logged
Chorister

Completely Frocked
# 473

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I get that message all the time and I used to try answering it (yes or no) but that was a pain because it would either shut the programme down or start the debugger which filled the screen. So now when it pops up, I click the mouse on the blue bar at the top and move it to the farthest corner of the screen, where I just ignore it and carry on as usual. It doesn't seem to mind.

--------------------
Retired, sitting back and watching others for a change.

Posts: 34561 | From: Cream Tealand | Registered: Jun 2001  |  IP: Logged



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