Thread: Ancient Geek-Computer myths and facts Board: Heaven / Ship of Fools.


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Posted by jedijudy (# 333) on :
 
It's time to start a new Geek thread for a new year! I will move the old computer thread to Limbo so those who need those words of wisdom will have easy access.

OK Geeks! Help those of us who have questions about the mysteries of these new-fangled technologies!!

You can find the moved thread here.
 
Posted by jedijudy (# 333) on :
 
Here is Piglet's query and the two following posts from the previous thread:

quote:
Originally posted by Piglet:
I don't think I've ever posted on what I think of as the techno-peasants' support thread [Big Grin] , and this may not even be a Geek question, but here goes.

The computer in the house we're looking after for friends is an Apple desk-top with wireless keyboard and mouse. The usual way of starting it (as demonstrated by our friend before he left) is by hitting the space bar, and the screen came to life.

When I went to use it this afternoon, the screen remained completely blank, although I hadn't done anything different when I stopped using it last night. I've tried obvious things like turning it off and on again, and even changed the batteries in the keyboard, but with no luck. There don't appear to be any on/off switches; the monitor itself doesn't appear to have any switches at all.

What have I done??? [Help]

quote:
Originally posted by Lamb Chopped:
I did that once! It turned out that the machine had simply turned off (a very short power outage in the middle of the night will do this) and i could not find the very cleverly disguised power button on the case. Had to call IT to show me where they hid it (i think it was on the back of the case).

quote:
Originally posted by Goldfish Stew:
Piglet - try the guide here - might have to look through the list to find the matching model...


 
Posted by Piglet (# 11803) on :
 
quote:
Originally posted by Goldfish Stew:
Piglet - try the guide here - might have to look through the list to find the matching model...

Thanks, GS - that certainly helped a bit*. Now the computer has decided it doesn't recognise the wireless keyboard (make it 'discoverable', whatever that means) , and I can't work out how to put that right.

* although why in the name of all that's holy they have to put the on/off switches in such stupid places is completely beyond me
[Confused]
 
Posted by Goldfish Stew (# 5512) on :
 
Piglet, from Apple support

quote:
1. Make sure your device is powered on.
2. If the LED is blinking, your device is in Discoverable Mode. If the LED is steady, your device is paired with another item. Unpair the device, turn it off, and start again.
3. In the menu bar of your Mac, choose the Bluetooth icon, then choose Open Bluetooth Preferences.
4. Your Mac scans for available Bluetooth devices.
5. When your device appears in the Bluetooth Preference Pane, click Pair.


 
Posted by Huia (# 3473) on :
 
I have recently bought a tablet (Samsung Galaxy Tab A). My main reason for buying it was Overdrive, which allows me to download e books form the public library (only the Voyager from the kindle range allows this and its more expensive). Apart from when I am actually downloading books I turn off the Wi-Fi as I've been told the battery goes flat more quickly when Wi-Fi is on.

As it is the battery seems to need charging more frequently than the kindle does. Is that usual? Would the fact that I am using a large font drain the battery more quickly?

Please don't be afraid to state the obvious in your answers - what may be obvious to you may be totally unknown to me.

Huia - yet another tecnopeasant*

Thanks Uncle Pete - such a useful term.
 
Posted by Schroedinger's cat (# 64) on :
 
Piglet - I know there are lots of Apple supporters, but having used them occasionally, I loathe them. They love hiding things that they don't think you should need. It always feels like I am a child using them, looked after by mummy who makes everything pretty for me, and hides all the nasty ucky stuff.

Huia - Tablets will drain batteries quicker than kindles. Font size is irrelevant, it is just the nature of them - there is a lot more going on in the background.

Screen brightness will make a difference. The other thing is send it to sleep when you are not using it. And don;t go too far from a power socket.
 
Posted by Alisdair (# 15837) on :
 
Dear Huia,

The Samsung will be using a completely different, and much more power hungry, technology for it's screen (the screen is refreshed constantly, whereas the Kindle only uses power when the display changes). Added to that is that the Kindle upholds the principle of attempting to do one thing well, i.e. be an e-book reader, while the Samsung is much more of a general purpose machine and will be, or ready to be, running all sorts of 'services' for whatever the user may throw at it.

The upshot is that despite probably having a larger battery than the Kindle the Samsung will be using power at a higher rate, even when it is sleeping.

You may find that there is a setting in the 'Battery/power management' part of settings (or it may be somewhere else!!!) that enables the Samsung to shut down automatically between the hours of X and Y, and to turn itself on, ready for use, when that time slot is passed. That can help save power if you typically use the reader between certain hours. You may also be able to switch off services there that are irrelevant to your needs, but add to the battery drainage when they are running.
 
Posted by Huia (# 3473) on :
 
Thanks Schroedinger's Cat and Alisdair.

So I'm a voracious reader and my tablet has a voracious appetite - not a good mix, but easily fixed. I'll have to mix my reading between paper books, kindle and tablet, and develop a routine of charging it whenever I'm not using it.

Not so secretly - I love my kindle best because its lighter and so user friendly but I really don't want to support Amazon's business practices. Also the exchange rate isn't friendly, added to which Amazon are now collecting a Goods and Services tax of 15% on behalf of the NZ Government (which is a bit ironic really). On the other hand downloads from the library are free [Yipee]

Huia
 
Posted by Alisdair (# 15837) on :
 
Huia, for what it's worth, which is something, but includes more expense: e-readers like the Kobo support the open EPUB format (and others), which the Kindle does not!

EPUB is not encumbered with DRM (Digital Rights Management) software, designed to 'protect' the publisher's 'rights', i.e. you (the reader) are actually just renting this work from us, please don't imagine you actually own it

Just for the record: 'Calibre' is a very comprehensive bit of software for Linux/OS-X/Windows that enables people to manage their e-book collection, back it up so that they are not dependent on the e-book publisher making/not making already purchased books available when ever required, and (through an add on module) will strip out the DRM on Amazon Kindle e-books and reformat them as EPUBs, or whatever format you choose.
 
Posted by Sparrow (# 2458) on :
 
I need to replace my very elderly PC, an old Dell desktop tower type. Up till now I have been thinking along the lines of "more of the same", but in PC world yesterday the all in one machines caught my eye. Has anyone had any experience of them, how do you think they compare to the conventional PC design? I realise that though they take up less place you lose the ability to upgrade easily, but what other advantages/disadvantages are there?
 
Posted by Baptist Trainfan (# 15128) on :
 
You need to think of a couple of things, like how you like to position your monitor, whether you are interested in touch screen, if you require a built-in CD/DVD drive ...

Check your printer connections too: will your present printer link up to your new computer (either by cable or WjFi)?
 
Posted by Sparrow (# 2458) on :
 
I'm thinking more about things like reliability, upgradeability, noise - I've heard that some all in ones can be very noisy. I don't want a touchscreen, but I do want a DVD rewriter. I have seen one or two possibilities but still wondering whether it wouldn't be obsolete in a couple of years and I would have to get a new one again.
 
Posted by Alisdair (# 15837) on :
 
@Sparrow - Although upgrading an all-in-one can be an issue, the chances are that unless you have fairly niche/demanding requirements (or buy a bottom of the barrel example of the type) a half decent specification will see out the life of the device. The days when you almost had to upgrade hardware every one/two years are over.

As with all computer hardware the most important parts are the bits the human operator has to actually ‘use’, i.e. the keyboard, the pointer control (mouse/glidepad/…), and the screen, plus the ergonomics. If you are comfortable and using hardware that works well with your body and senses it makes a HUGE difference to the quality of your long term experience.

A ‘touch screen’ on a desktop setup is generally a waste of time and very poor ergonomically (‘gorilla arm’ is a thing), but there are situations where it can be useful, so it’s up to the user to know what they really need.

As for the internals, i.e. processors, disk/solid-state drives, graphics cards, etc. I would definitely recommend a ‘SSD’ (Solid State Drive), if available, but otherwise just read reviews and get an idea of what your needs really are. Spending on a specification that is way beyond your actual usuage is pointless, e.g. you probably don't need an 'i7' processor (unless you know that you do!). 8Gb of RAM is the minimum you should go for these days (although systems will certainly run happily on 4Gb it doesn’t leave you any headroom for future bloat). Read the reviews.

An alternative to an ‘all-in-one’ is a ‘mini-PC’. I have one clipped to the back of my monitor, so effectively like an ‘all-in-one’, but more flexible in that you get a lot more choice over the basic parts of the setup (screen, keyboard, etc.), and also the internal bits (if you are interested). Some mini-PCs are fanless---really are silent---but they tend to be the lower powered ones; most would still be perfectly fine for web browsing, email, and letter writing type use. My one has a fan, but is to all intents and purposes silent even when the fan is running.

DVD units, extra storage, etc. in an all-in-one or mini-PC can be easily added as external units via USB, and just as easily be replaced/removed if they break or become redundant.
 
Posted by Piglet (# 11803) on :
 
I should have come back here ages ago to say thank you for your advice - it turns out that, despite having tried them both ways, I'd put the batteries in the keyboard in upside-down ... [Hot and Hormonal]

Everything seems more-or-less functional now, except it's now telling me that the mouse batteries are low (and I thought D. had replaced them ...).

Will sort that out soon.

Still think Macs are deeply silly. [Big Grin]
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by Alisdair:

A ‘touch screen’ on a desktop setup is generally a waste of time and very poor ergonomically (‘gorilla arm’ is a thing), but there are situations where it can be useful, so it’s up to the user to know what they really need.

If one does art design or presentation, a touchstone is brilliant. The Microsoft Surface Studio is one of the best pieces of kit available.

quote:
I would definitely recommend a ‘SSD’ (Solid State Drive), if available,

I recommend against an SSD unless the system has two drives or one purchases an external HDD for long-term storage.
Solid state drives have issues with long-term data retention, especially when the power is not on.
 
Posted by Alisdair (# 15837) on :
 
@lilBuddha - I agree with you over the policy of having the system and application software on an SSD, while personal files are kept on an external hard drive (whether SSD or HDD).

The issue of data retention only seems to be an issue for anyone trying to use SSDs for long term storage (years). For average day to day usage it doesn't seem to be an issue worth worrying about. In reality 'disks' don't generally get used for long term archival storage either; we tend to shift our data on over time, from device/s to newer devices, rather than simply leaving archived data sitting on media that we last actually used ten years ago---though I am sure some folk do that, but then they are likely to be disappointed if they ever have cause to try and access that data at a a much later date.
 
Posted by Alisdair (# 15837) on :
 
And regardless of how reliable/unreliable one's preferred medium of data storage is, there is no substitute for having an effective BACKUP procedure.

For anyone who hasn't come across it before, the received (and very pragmatic) wisdom is: that digital data does not truly exist until it exists in at least three places, one of them securely off site.

The fact is that sooner or later we will have a disaster and our precious data will be rendered permanently unusable. Without a backup procedure that actually gets practised we can only cry and think about what might have been, if only we had kept proper backups!
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
Backups are only as good as your ability to restore from them. Certainly in a commercial setting, the backup strategy should include regularly scheduled test restores.
 
Posted by Alisdair (# 15837) on :
 
@ABR - That is rather the point of having multiple, i.e. three or more, backups, and renewing them on a sensibly frequent basis.
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
You can have as large a number of backups as you wish, but if you can't restore from any of them then you're up the proverbial creek.
 
Posted by Alisdair (# 15837) on :
 
On that basis why keep backups at all? In fact on that basis it's a wonder anyone gets through a day's work without a catastrophic, or even a minor, data loss.

But, in fact, what happens is that statistically the commonly used forms of data storage are more than reliable enough to trust on a daily basis (for most purposes), and reliable enough to trust on a longer term basis (monthly/yearly) where multiple copies are kept on separate media, and regularly refreshed.

In other words: application of recognised practice based on experience obviates the real world risks to the extent that the risks are highly unlikely to cause a problem.
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
quote:
Originally posted by Alisdair:
Application of recognised practice based on experience obviates the real world risks to the extent that the risks are highly unlikely to cause a problem.

An axiom clearly unknown to Murphy when he postulated his famous law.
 
Posted by Alisdair (# 15837) on :
 
Yep, Murphy's Law is guaranteed to apply in the fullness of time, which is why multiple copies of vital data are needed. More than it is hard to do as nothing is perfect, especially not us!
 
Posted by Piglet (# 11803) on :
 
I'm back again, being hassled by the Apple computer in the house.

I suspect it may be very ill - when it lets you into the Internet, after a couple of clicks yellow and/or blue dots and stripes appear on the screen and the whole thing freezes, so that you can't even log out properly without recourse to the old "unplug it and plug it back in" ploy, which doesn't really work - it just does the same thing again.

Have we contracted a virus, or is it just being difficult?

[ 30. January 2017, 20:02: Message edited by: Piglet ]
 
Posted by Alisdair (# 15837) on :
 
@Piglet - A display image that is repeatedly breaking up and freezing suggests a failing graphics card, a dying monitor, or a power supply that is on the blink, but there are other possibilities. Apart from checking that everything is plugged in properly, I would imagine it looks very much like a trip to a proper computer technician is going to be needed.
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
Agree. But don't overlook the video cable if the monitor is connected to the computer that way. I've had this problem happen and be traced to a loose or damaged cable. I'd certainly replace the cable before I replaced the monitor or the video card (cheaper!).
 
Posted by Piglet (# 11803) on :
 
Thanks again, gentlemen. The owner's son-in-law is apparently well-versed in computerese, so I think our first resort will be to get him to have a look at it; he may be happier to Do Things to it than we are, as it doesn't belong to us.
 
Posted by Penny S (# 14768) on :
 
My hybrid machine has developed an internet access problem, which has occurred twice. It will start, then seize up and not allow any site to load, either in Firefox or IE, or allow Thunderbird to access my webmail. It will also take forever to load McAfee and then not allow me to run anything in it. It does communicate with the router, and with my central data store attached to it.
The first time, it sulked for over a day, during which I copied all my data to the store, in case it was lacking space, and looked up the possibility of restoring it to factory settings. I used the troubleshooter to see what the problem was, and it said that the problem lay between my router and the internet. This was not true, as there was no problem with any other machine.
Eventually it suddenly came up with a message about a script on the page making the web browser run slowly (while no browser was open) and did I want to end it, so I did, and everything was then back to normal.
So I started a full McAfee scan, which stopped unfinished, and, while surfing, the whole thing started again. The site I was on when it caught again was perfectly OK on other machines.
This morning I got hold (via another computer and a flash drive) of McAfee Stinger, Kaspersky's malware remover, and Microsoft's one. The first two found nothing. MS made a number of false starts and stopped, but eventually ran a quick scan and then a full one, which reported, during it, that there was an infected file, but at the end claimed nothing. I was then, unexpectedly, able to run a full McAfee scan, also nothing. But everything was normal at the end. All working well again. I'm accessing here via that machine now. This is the only site I've been on so far.
So what is going on? Have I got a virus? This machine runs Win 8.1. The other machine on the same system has had no problem, though visiting the same sites. Nor has the one on Win 7.

[ 02. February 2017, 09:37: Message edited by: Penny S ]
 
Posted by Penny S (# 14768) on :
 
I have now, fingers crossed, visited the site I was at on the second occurrence - no probs, though.
 
Posted by Schroedinger's cat (# 64) on :
 
You have run the scans and nothing, so a virus is unlikely. It may just be that the sites are particularly bad at loading (especially first time), and that causes your virus scanner to kick in a lot.
 
Posted by Alisdair (# 15837) on :
 
Unwanted and poorly written scripts are the bane of many websites, even ones from perfectly reputable organisations. Many web-pages today rely on, or simply allow, other websites to piggy back on them, run services, etc. It's a jungle.

One solution, which I generally find extremely effective, although it does at times interfere with the smooth running of some pages, is to use the 'NoScript' add-on. There are others available.

Basically this allows you to place a blanket ban on scripts, but then you can pick and choose which scripts to allow on a permanent or one-time basis.

Some scripts are essential for the website to run at all, but many are only to do with advertising and tracking you around the web, or running services you do not generally need. Down with this sort of thing, I say!
 
Posted by lilBuddha (# 14333) on :
 
I Love noscript. I think it a wonderful add on to my browser and helps keep my computer running well.
That said, it is difficult to get people to adopt it. Most professional websites* use internal code. Most entertainment, and many retail websites, use external code to run elements of their websites. And since the majority of people visit these type of sites, one will encounter a massive amount of scripts. And most of them will require a search to know what they are.
I've run into sites with dozens of external scripts running.
Like everything else, the price paid to remain free is more than what many are willing to pay.


*Those used to advertise professional services
 
Posted by Penny S (# 14768) on :
 
Hmm. I've had a look at the history, and there doesn't seem to be anything particularly unusual, except occupydemocrats something or other.
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by Penny S:
Hmm. I've had a look at the history, and there doesn't seem to be anything particularly unusual, except occupydemocrats something or other.

You will not see a history of the scripts that have run in the background whilst you are browsing sites. See the ads alongside this thread? Those websites they link to are running scripts, yet your browsers will maintain no record of them.
 
Posted by Penny S (# 14768) on :
 
I'm running an ad blocker. All the places I visited yesterday were places I had been before, frequently, so I was thinking that if I had picked it up from one of them, I would have picked it up before.
I do wonder about all the videos on news sites, though.
 
Posted by lilBuddha (# 14333) on :
 
1. An ad blocker is different to a script blocker.
2. The scripts being called can vary from visit to visit, as can the ads.

Odds are most sites you visit are running multiple scripts from websites you will never visit directly. A script blocker, such as noscript, will block most if not all.
 
Posted by Penny S (# 14768) on :
 
I'll give that a go - but nothing again, yet.

It had not only stopped me opening McAfee, but getting into Task Manager as well. I wanted to see what was running.
 
Posted by lilBuddha (# 14333) on :
 
Apologies, I did not read your post that began this line of enquiry. This behaviour sounds very virus like. I know you've run detection software, but there are two concerns.
One is that viruses can hide if they install before detection.
Two is that all detection software have weaknesses.
If you can, download a separate anti-virus like Avast free version and Malwarebytes.
Another, simpler method is to use a restore point from before the problems began.
 
Posted by Penny S (# 14768) on :
 
Thanks, I'll add those to the collection. But so far, things have been OK since the MS scan. I don't have much room for restore points, though I have a partition for return to factory. Windows has a refresh function but it, while preserving files, would have deleted programs like the touchpad driver!
 
Posted by SusanDoris (# 12618) on :
 
The older I get, the more I know how much I don’t know! And if ever I began to think otherwise, reading threads such as this would quickly remove any delusions I might have! Very much admiration for those with expertise.
quote:
Originally posted by Alisdair:
Unwanted and poorly written scripts are the bane of many websites, even ones from perfectly reputable organisations. Many web-pages today rely on, or simply allow, other websites to piggy back on them, run services, etc. It's a jungle.

May I ask, is this anything to do with what I was advised to do when I first had a computer plus my assistive software – ie. tick the boxes for ‘ignore colours’ and ‘ignore fonts’?

One thing I have been finding quite annoying recently is that I often get ‘This page can’t be displayed’ when I go to the R&E message board. I did put a question into google and it came up with a few links because this is not apparently an uncommon problem, but I did not attempt to understand them! It comes back on or goes off sooner or later, sometimes when I have re-booted, sometimes not. Does anyone have any advice on this, please?

P.S. I can't use Firefox or Google Chrome because Dolphin SuperNova does not work with them.

[ 04. February 2017, 10:20: Message edited by: SusanDoris ]
 
Posted by Schroedinger's cat (# 64) on :
 
Web pages have become more and more complex, and assistance aids are not always that good at understanding them. Most of the time, these pages are "tested" by people who are using them "normally". At their best, they are built to confirm with disability guidelines, but not always (especially if these guidelines get in the way of cool new features).

And having built several, getting ones head around the various requirements, when they are not always clear and consistent is very difficult. And some companies take more care than others.

So yes, you will have problems. Probably always. Hopefully, things get better in some areas. If you can, avoid the sites that are problematic. The ones that conform should be supported! That will drive change.
 
Posted by SusanDoris (# 12618) on :
 
Schroedinger's Cat

Thank you for your reply - much appreciated.
 
Posted by Alisdair (# 15837) on :
 
@SusanDoris - Depending on what your needs are you may find the following useful (you may already use it):

When you visit a particular web page look out for a little icon that appears in the address bar of the browser (where the page address is displayed). The icon will probably look like and opened book.

If you click on it the page will re-display, but only included the content text and not much else. You lose most of the page's 'functionality(!), but gain a very clear view of the basic content, which you can resize to suit yourself.

I think most modern browsers include a feature like this. I have described how it appears in Firefox (which I realise you possibly do not use).
 
Posted by SusanDoris (# 12618) on :
 
Alisdair

Thank you - much appreciated. I increased the magnification but did not see it. I will ask my neighbour to have a look for it for me - but I'll wait until she has got over her cold! There are a lot of infections going about at the moment. !
 
Posted by mousethief (# 953) on :
 
quote:
Originally posted by Alisdair:
@SusanDoris - Depending on what your needs are you may find the following useful (you may already use it):

When you visit a particular web page look out for a little icon that appears in the address bar of the browser (where the page address is displayed). The icon will probably look like and opened book.

If you click on it the page will re-display, but only included the content text and not much else. You lose most of the page's 'functionality(!), but gain a very clear view of the basic content, which you can resize to suit yourself.

I think most modern browsers include a feature like this. I have described how it appears in Firefox (which I realise you possibly do not use).

I'm in Firefox right now and I don't see it. Could I possibly have turned it off somewhere and not remember it? It would be good to be able to show people.
 
Posted by Pigwidgeon (# 10192) on :
 
Too many bouncing, flashing, moving things on a page make me nauseated. What I find helps with some webpages is to go to "Print Preview." You can adjust the size, and the animated stuff will stop.
 
Posted by Alisdair (# 15837) on :
 
@mousethief - follow this link for details about 'reader mode' - http://tinyurl.com/pzwegk4
 
Posted by Penny S (# 14768) on :
 
Not asking for help this time, just sharing an infuriating bit of computer behaviour.
My friends laptop has taken to having half the screen display as vertical narrow stripes. Intermittently. However, the most recent occasion was much longer and looked irreversible. So we got in touch with our repair guy - reasonable estimate - and I spent time setting up my spare to be lent during repairing. Friend spent this evening finishing the transferring of files and other stuff. And then, when he went back in to do a last thing, the screen was back to normal!
Do I get the thing picked up for repair? Or do we wait until it does it again?
 
Posted by Leorning Cniht (# 17564) on :
 
quote:
Originally posted by Penny S:
And then, when he went back in to do a last thing, the screen was back to normal!
Do I get the thing picked up for repair? Or do we wait until it does it again?

When this happened to one of mine, I think it was the cable that runs in the hinge between the laptop and the screen. It would come and go depending on screen angle, where I squeezed the case, and so on.
 
Posted by Penny S (# 14768) on :
 
When I picked it up, the effect reappeared - the connections in the hinge, as you say. We've had a quote for that, cheaper than a new screen.
 
Posted by Wesley J (# 6075) on :
 
I'm currently playing around with 2 different DSL/VDSL internet connections, one via the phone landline, which I've had for many years (down 10Mps/up 1Mps), and a new one via the cable network (down 100mps/up 10Mps).

It now appears that the while the new, fast one is just that - pages and file downloads go considerably faster! [Smile] -, there seem to be strange outings while I'm listening to online radio (streaming, mostly the BBC) as well as watching the internet telly or iPlayer. This happens with mediaplayer software (VLC or Screamer) as well as browser-based. Both, radio and TV, are buffering every now and then on the 100Mps highspeed line, and I lose sound and/or image for a few seconds, which is somewhat annoying. The 10MPs line has more or less continual coverage with only the occasional lapse. I find this buffering rather baffling.

While it is not much to worry about, seeing that for the time being I can access both lines (via phone and cable network - a luxury!), I'm curious why a considerably faster line seems to have more frequent lapses than the slower one.

Do any of you experience similar lapses with your connections when streaming or on-demanding audio and/or video ? - Thanks!
 
Posted by Snags (# 15351) on :
 
It will be down to various factors at the provider end: contention, latency, traffic-shaping etc. It may also be down to restrictions in place on the serving sites, which throttle the outbound connections.

All of which will (officially) be designed to grant equality to all users and stop someone with the right kit/best connection "hogging" a resource. It will also, arguably, allow the various service providers to get away with under-provisioning capacity by doing cunning bits of traffic management.

The quoted speeds are always the "up to" or "burst" speeds. Sustained transfers (such as for streaming or large file moves etc.) are a different ballgame generally, and will show up the above kind of behaviours.
 
Posted by Snags (# 15351) on :
 
Should also have said it might also be that your local kit isn't (wo)man enough to manage the sustained transfers at the higher rate, so is having to play catch-up from time to time, but that's less likely.
 
Posted by Drifting Star (# 12799) on :
 
I'm thinking about getting a graphics tablet. Can anyone tell me whether it would be possible to put a piece of paper over the active area of the tablet and trace an image. Does the stylus need to be in direct contact with the active area? Are all tablets the same in this respect?

Any help much appreciated!
 
Posted by Alisdair (# 15837) on :
 
@Drifting Star -- It's a while since I've used a digitising tablet, so make of this what you will, I don't vouch for it being up to date. :-)

As far as I remember the pen on a Wacom tablet does not have to actually contact the surface of the tablet, but it has to be very close, and without touching it loses all the pressure sensitive functionality. Also, the 'pen' tip leaves no mark, and is softer than the surface of the tablet so that it wears rather than the tablet. I am not aware of a pen that would work with the tablet AND also enable you to draw on paper -- although such a thing may exist.

You also need to set up the stylus in the mode of positioning that suits what you are doing: 'relative' or 'absolute'. 'Relative' picks up on the last location of the screen pointer/cursor, regardless of where the stylus is placed on the tablet; while 'absolute' treats the tablet as an exact analogue of the screen.

Sorry I can't be of more help.
 
Posted by Drifting Star (# 12799) on :
 
That is really helpful Alasdair - thank you. I only need a very basic ability to get a tracing onto the screen, so that is fine.

I've finally had a reply from the retailer who says that it is 'theoretically possible' as the stylus will work so long as it is within 5mm of the surface. Your info is rather more useful!

I hadn't thought of such a thing, but a combination pen/stylus would be brilliant - I strongly suspect it doesn't exist, but if it does I hope someone will tell me.
 
Posted by Alisdair (# 15837) on :
 
Your'e welcome. I would only add that if you decide to go ahead buy the largest tablet you can afford as it will make your artistic endeavours much more pleasurable, especially when it comes to detailed work. I'm sure there are plenty of reviews available online that will give you a good idea of what you should go for.
 
Posted by Jengie jon (# 273) on :
 
Drifting Star

It sounds as if you want something like this

Jengie
 
Posted by Drifting Star (# 12799) on :
 
Alasdair - thanks again, that is useful advice. The one I've been looking at is the Huion Giano WH1409 which has a larger active area than most at 13.8 x 8.6 inches. My gut reaction said that I wouldn't like trying to work on a small area, but nobody leaving feedback seemed to have had any trouble with the smaller ones.

Jengie Jon - you are the expert at Finding Things Out™ (or possibly at Knowing Things™)! I am going to have to do a serious comparison between these two. Thank you. [Smile]
 
Posted by Alisdair (# 15837) on :
 
Or, maybe something like this: http://tinyurl.com/go7sgok :-)
 
Posted by Drifting Star (# 12799) on :
 
Aaagghhh! So many lovely gadgets, so little time and money... [Biased]
 
Posted by Penny S (# 14768) on :
 
Last year I inquired about a free program which would find duplicate files on an external drive, and somebody suggested one which I then successfully used.
But, peculiarly, I now find no such program installed on my computer. I've tried a few off the internet, but none look like the very simple one I used last year.
Does anyone have any recommendations? I need one which will work on an external drive connected by WiFi. I'm currently running dupeGuru, but it doesn't look anything like what I was using, and is very slow.
 
Posted by Penny S (# 14768) on :
 
Ah ha, I have found that what I was using was Auslogics, and I was using it on a USB drive. The other drive is attached to the router via an ethernet connection, which the computer cannot read directly.
I gave up on dupeguru, and am trying Duplicate file finder, which appears to be doing something.
 
Posted by Latchkey Kid (# 12444) on :
 
I use duplicate file finder. And it works ok, but I would like to specify a directory or directories which is the one to leave if duplicates are found elsewhere.

I have never successfully used hard drives or flash drives directly attached to routers.
 
Posted by Snags (# 15351) on :
 
Penny S, are you trying to find any duplicate file across a random structure, or trying to match duplicates within the same structures (e.g. Drive B contains a copy of Drive A but it's not a perfect copy and you want to "plug the gaps")?

If it's the latter kind, then BeyondCompare is excellent, and has a free trial.

If it's general de-duplication then you may find some of the tools here useful, or possibly this one.

Note that I have no direct experience of the above (excluding BeyondCompare) but NirSoft stuff is generally reliable, and I use a lot of their tools.
 
Posted by Penny S (# 14768) on :
 
Thanks for that - I will file the names for future reference. Duplicate Files Finder has succeeded in finding a huge number of duplicate photos (I have been very carefully copying things so as not to lose them!) while attached via the WiFi and the ethernet connection from the router. It's mostly that sort of thing I'm looking for. It took overnight to do it, and my doing the interactive decisions is going to take even longer.

It has spotted files with changed names such as *.*(2) and identified them as the same as *.*, where I have copied into the same folder.

I shall probably have to close down and re-run at some other convenient time, as the slider at the side has not moved down very much as I work.

And I'm pretty sure it has not been able to deal with the most space occupying files, which are videos from the TV. These I have copied from a drive to which the TV records, before suddenly deciding that it can't read it any more and it needs reformatting. I suspect that many of these are duplicates, and identifying them is going to be very tedious! (The TV manufacturers, Linsar, say the problem is known, and recommend powered hard drives, which are rare as hens' teeth now, and as expensive.)
 
Posted by Wesley J (# 6075) on :
 
My boss - who's been mentioned on these boards before, mostly I think on the prayer and praise threads... [Paranoid] - is an IT fan, but perhaps doesn't always choose the best methods and means.

He's been using the M$ site https://forms.office.com/ for a while, for a number of online questionnaires we're supposed to fill in. My problem with this site is that, at least on Firefox, I seem to be unable to print (e.g. as pdf) the entire form, which often is quite lengthy. In print preview, I just get one single page, only showing a very small part of the entire questionnaire; the site apparently tricks print preview into thinking it's on one page only.

From the point of view of keeping ownership of the data I entered, I appear to be unable to save the whole lot in an easy way, and have to resort to screenshots placed in a wordprocessing document. This is time-consuming and annoying.

In my understanding of customer-friendly design, I'd compare this M$ site e.g. to webshops, where there are contact forms with your e-mail address, and where they then send you a copy of all that you wrote. I find this extremely handy and fair.

Questions for those of you in the know, pretty please:
Thanks very much in advance!
 
Posted by Penny S (# 14768) on :
 
I have this evening received an email from someone called Nadia Holtman, with a .doc attachment claiming to be a contract, needing a password (included in the email) to open it. Ms Holtman has an address at tigo.com.py. which appears to be a Paraguayan phone company. I am not now, nor ever have been, in Paraguay.
She also has my full name, my address down to postcode, though using the expression zip.
I opened it in Wordpad, where it did not need the code to open it, revealing a morass of coding.

What should I do about this? I've archived it in Thunderbird in case anything else arrives.
 
Posted by W Hyatt (# 14250) on :
 
@Penny S That sounds a lot like a type of phishing scam with a Trojan horse I've read about.
 
Posted by Penny S (# 14768) on :
 
On reading it in notepad I see it is not code but an encrypted package.
I can't find anything online about a scam involving it.
I am quite worried about the amount they know about me.
I am running a full scan, and am about to disconnect from the internet until done.

[ 03. April 2017, 22:30: Message edited by: Penny S ]
 
Posted by no prophet's flag is set so... (# 15560) on :
 
quote:
Originally posted by Penny S:
On reading it in notepad I see it is not code but an encrypted package.
I can't find anything online about a scam involving it.
I am quite worried about the amount they know about me.
I am running a full scan, and am about to disconnect from the internet until done.

I think you got a different sort of thing. It's not a scam in the sense that you give them information. They want you to view the document in Word, and then you will be prompted to "enable editting" or "enable macros", probably the first=editing. Then your computer gets infected with a virus or the hard drive locks up until you send someone money.

If they only have your name, address and post code, that's pretty easy to get about anyone. If they have things like the name of your bank, your age, or other things, it is time to change your passwords.

Never ever open documents from people you don't know or any other files. Delete the emails from this person and have it sorted as "spam" for any future things.

This is my advice, YMMV.

I get them from delivery companies, saying I need to open the attachment to check the status of my package. The scammers have obviously successfully harvested names, addresses and emails from a database.
 
Posted by no prophet's flag is set so... (# 15560) on :
 
Found a link about it: Secure Document Phishing Attack
 
Posted by Lamb Chopped (# 5528) on :
 
Age is not so hard to get. I see it all the time when I'm trying to locate a person with a common name on Google. Various companies will offer you a list of people in that city or state with that name plus an age so you can differentiate the octogenarians from the twenty-somethings. But they certainly don't come up with your Social Security no. or bank details.
 
Posted by Penny S (# 14768) on :
 
Thanks. I had expected to get a page about the scam from somewhere or other, but obviously didn't use a suitable search term.
It arrived in the spam folder, anyway. The name of the sender was close to that of a contact.
I am now suspecting it was linked to the Talktalk hacks of data of users. I have a Talkmobile account.
It could also be linked to a seller on ebay, I suppose, who would have had access to my address.
It is odd how it sends one into wondering if one has signed up for something somewhere and not realised exactly what.
 
Posted by Penny S (# 14768) on :
 
Nothing reported on the full scan. Good.
 
Posted by no prophet's flag is set so... (# 15560) on :
 
Glad to hear! You were either wise or divinely guided to open the document in Notepad rather than Word.
 
Posted by Penny S (# 14768) on :
 
I think the second. I did start off with Word, but I never use it, it wanted a password, I didn't have one, then saw it was provided in the email. At that point I decided to try OpenOffice, and it refused to even get as far as that, which is where I got down to the very basic stuff.

What I did forget to do was to look at the header, which I usually do with things I'm not sure of.
 
Posted by Welease Woderwick (# 10424) on :
 
Using Google Chrome on an Intel powered machine - well, actually it is powered by electricity but I'm sure you understand that. I use a mid-price generic optical mouse.

I have one window open and five tabs, the fourth of which is Heaven, where I am writing this. The others are 3 Ship boards and The Crew's Quiz.

When I use the scroll wheel in the other tabs it scrolls up and down, no problem. In Heaven it won't scroll, just doesn't do it. I have to resort to click and hold on the side scroll bar and move things that way.

Do I need to:

a] petition the Heaven Hosts for a scrolling licence?,

b] grease the bearings in my monitor?,

c] change my deodorant?, or

d] just stop bothering people with trivialities?

Yours, etc. - Worried Welease Woderwick, India

[btw - another bright, sunny day here - shame about the drought!]
 
Posted by Welease Woderwick (# 10424) on :
 
...then it started doing the same with Another Board and so I just did a complete restart and, miraculously, the whole thing is cured!

It was weird whilst it lasted.
 
Posted by jedijudy (# 333) on :
 
And here I was, prepared to present you with a license to scroll! [Biased]
 
Posted by Sparrow (# 2458) on :
 
Advice please ... I have just migrated from an old W7 computer to Windows 10. On the old PC I had my emails with Windows Live Mail, on the new one I have got Windows Mail. I have managed to set up my email account and the emails are coming through ok, but my contacts are not there. Do I need to copy them over somehow, and if so how? I still have the old PC with everything on it.
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by Sparrow:
Advice please ... I have just migrated from an old W7 computer to Windows 10. On the old PC I had my emails with Windows Live Mail, on the new one I have got Windows Mail. I have managed to set up my email account and the emails are coming through ok, but my contacts are not there. Do I need to copy them over somehow, and if so how? I still have the old PC with everything on it.

Go to this link scroll down to the export instructions.
Then go to this link, click on the in reply to Jesinta Rozario's post on August 5, 2015 link and follow those instructions.

DISCLAIMER: I've neither of those products, therefore cannot vouch for the efficacy of these instructions.
 
Posted by Eutychus (# 3081) on :
 
Windows 10, Firefox:

I can't move files from wherever I download them (or even the folder I download them to) from webmail without closing my browser. No immediate answer to be found online. Flushing my browser cache does nothing. Anyone got any ideas?
 
Posted by Huia (# 3473) on :
 
How do I get those two small dots over a letter? I'm trying to write a woman's name and would like to get it right.

I even used to know what they are called, but for now two little dots will have to do.

Huia
 
Posted by Ian Climacus (# 944) on :
 
In which program are you typing, and which one do you want?

ä ë ï ö ü

[you could copy one of those I suppose! [Smile] ]
 
Posted by Ian Climacus (# 944) on :
 
quote:
Originally posted by Eutychus:
Windows 10, Firefox:

I can't move files from wherever I download them (or even the folder I download them to) from webmail without closing my browser. No immediate answer to be found online. Flushing my browser cache does nothing. Anyone got any ideas?

Which Webmail?

MS Outlook and Google Inbox seem okay to me. I can go to the folder where I downloaded attachments and move them... Or have I misunderstood?

I go to the Download icon [arrow], click Show All Downloads, right click the one I want and select "Open Containing Folder" and I can move it [cut and paste].
 
Posted by Ian Climacus (# 944) on :
 
Sorry Huia, mind scattered. Meant to include this to see if it helps:

http://www.nthuleen.com/teach/misc/typingumlauts.html


And they are called a diaresis. Or umlaut in German.

[ 15. May 2017, 07:55: Message edited by: Ian Climacus ]
 
Posted by Eutychus (# 3081) on :
 
quote:
Originally posted by Ian Climacus:
I go to the Download icon [arrow], click Show All Downloads, right click the one I want and select "Open Containing Folder" and I can move it [cut and paste].

I should be able to do all that, but on occasion I can't move downloaded (or uploaded) files or the folders containing them without restarting my browser. I use two different webmail solutions and it's the same problem for each.
 
Posted by TonyK (# 35) on :
 
Huia
Can't speak for all WP apps but in LibreOffice it's Special Character' in the Insert menu: in Word its the 'Symbol' icon, also under Insert. I suspect it's the same or similar in other apps.

You might have to scroll down some to find what you want...
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by Huia:
How do I get those two small dots over a letter? I'm trying to write a woman's name and would like to get it right.

I even used to know what they are called, but for now two little dots will have to do.

Huia

umlauts- how to

Helpful Font Tips

[ 15. May 2017, 19:28: Message edited by: lilBuddha ]
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
The above are called ANSI escape codes.

Another way to do it is to Google for something that contains the letter in question, and then copy and paste it into your document.
 
Posted by ACK (# 16756) on :
 
With words I use alot with accents, umlats or the like, after I have gone through the hassle once, I add them to the WP's dictionary. Then I can spell them in 'ordinary' letters, and use spell-check to convert to the correct way of doing the letter. Picked up the idea from 'cafe', which is usually already in the dictionary.
 
Posted by Sandemaniac (# 12829) on :
 
My father died this morning, and his last telephone message to Mum is still on the landline answerphone - but will only be saved for another 11 days after today.

Can anyone suggest a simple way of recording it to a permanent storage medium so that Mum has a recording of his voice? We've tried using a dictaphone-type voice recorder, but just get feedback.

Many thanks,

AG
 
Posted by Leorning Cniht (# 17564) on :
 
I am sorry for your loss.

You shouldn't have got feedback, but perhaps the levels were too high.

Assuming your dictaphone-type device works for recording normal speech, try placing it further away from the ansaphone speaker when you play the message.

Alternatively, you could place a laptop (or even a mobile phone) near the ansaphone and record with that.

[ 06. June 2017, 21:06: Message edited by: Leorning Cniht ]
 
Posted by Snags (# 15351) on :
 
Sympathies, sandemaniac.

As well as the other suggestions, many mobiles allow you to record calls. Call the phone, record the call, then you should have a digital recording of the OGM on your mobile

[ 06. June 2017, 21:27: Message edited by: Snags ]
 
Posted by Lamb Chopped (# 5528) on :
 
Some answer machines will allow you to forward messages to another phone number. When you're done trying various ways to record (in case things go wrong), try "other options" on the answer machine and see if it will do that for you. Maybe try it on a less precious message first. If all else fails, find a certified IRL electronics geek to help.
 
Posted by Jengie jon (# 273) on :
 
I suspect the following will work.


Get a phone socket recording lead and attach to the phone. Then ring the voice recording service and play the message.

I am assuming a message service due to it disappearing in eleven days.

Jengie
 
Posted by Penny S (# 14768) on :
 
I have a Sony Ericsson K5101 phone, currently with a Virgin SIM, for mostly emergencies. However, I wanted to see how the video worked, and found the camera does not work with either function. Whether I use the steering device and menu, or the button round the side, the phone shows the camera screen for a moment, and then leaves it almost immediately. Trying to use the nano-second before it does to take a snap fails.

It has worked in the past, as there are pics in the gallery to prove it.

Any idea what's going on? (The SIM, though I can't see how that would affect this function, is topped up.)

[ 15. June 2017, 11:02: Message edited by: Penny S ]
 
Posted by Penny S (# 14768) on :
 
I have now copied and deleted all the images and videos, in case it was a space issue, but no result. Am also charging the battery fully.

[ 15. June 2017, 11:57: Message edited by: Penny S ]
 
Posted by lilBuddha (# 14333) on :
 
Likely just age. Assuming the papyrus disintegrated on the original, here is a PDF instruction manual.
 
Posted by Sandemaniac (# 12829) on :
 
quote:
Originally posted by Sandemaniac:
My father died this morning, and his last telephone message to Mum is still on the landline answerphone - but will only be saved for another 11 days after today.

Thanks for the suggestions everyone - we did eventually record it.

AG
 
Posted by Penny S (# 14768) on :
 
quote:
Originally posted by lilBuddha:
Likely just age. Assuming the papyrus disintegrated on the original, here is a PDF instruction manual.

Thanks. The manual is bound to be somewhere, in a folder with others, but I can't get at my somewheres at the moment.
 
Posted by Penny S (# 14768) on :
 
quote:
Originally posted by Sandemaniac:
quote:
Originally posted by Sandemaniac:
My father died this morning, and his last telephone message to Mum is still on the landline answerphone - but will only be saved for another 11 days after today.

Thanks for the suggestions everyone - we did eventually record it.

AG

I'm glad to read that.

[ 15. June 2017, 16:49: Message edited by: Penny S ]
 
Posted by Penny S (# 14768) on :
 
I have now found that other people have had the very same problem, and resolved it, BUT have not posted their solution on the internet. Bah humbug.
 
Posted by Golden Key (# 1468) on :
 
FYI & FWIW:

Happened across these Wed.

"Create a single file to protect yourself from the latest ransomware attack You can vaccinate your system in seconds from the Petya/NonPetya ransomware -- at least, for now." (ZDNet)

"Vaccine, not Killswitch, Found for Petya (NotPetya) Ransomware Outbreak" (Bleeping Computer).

Both articles are about a relatively simple, free way to prevent this ransomware virus. Bleeping Computer also has a vaccine file, here, that you can just download and install, if you prefer.

I went ahead and just downloaded the file. I scanned it with AVG and AdAware, since I'm not that familiar with the site, then installed it.

Per the articles, there's no way (yet) to save your computer if it gets this virus. But this "vaccine" is supposed to work, as long as the originators don't change the source code. The e-mail address for paying ransom has been blocked, so the miscreants aren't going to get paid.

YMMV. IMHO, read the articles before downloading the file.
 
Posted by Alwyn (# 4380) on :
 
I use Comodo Internet Security Premium 10 on a Windows 8 PC. A pop-up appeared, headed 'Comodo Internet Security Essentials' with the text:

quote:

Updates for your Computer are available
Keep your computer protected against Man in the Middle (MitM) attacks.

We recommend that you install this update to stay protected from the latest threats and to ensure the best system performance.

The pop-up box includes buttons for [Update Now] and [Postpone]. There is no [Leave Me Alone and Don't Bother Me Again] option. For now, I am using the 'X' in the corner of the box to dismiss the popup.

The darn thing keeps coming back, like a toddler wanting attention. Unlike most toddlers (eventually), it does not appear to understand the word 'no'. There's a 'Remind me in ...[amount of time]' option, but it does not allow 'when the Devil goes to work on ice skates' as an answer.

I'm confused, because when I open Comodo Internet Security Premium 10 and tell it to update, it says that it is already up to date. This makes me suspicious. I'm a technical ignoramus, but at least I am a mean-spirited, suspicious-minded ignoramus. [Big Grin]

At my most paranoid, I wonder if this is malware trying to get me to install something nasty. In less paranoid moments, I wonder whether Comodo is trying to get me to install a browser extension and, if so, whether the advice I saw which warns against browser extensions is reliable. It could be something perfectly benign, of course - I should allow for the possibility that a software company is being honest and helpful.

Has anyone else had this popup? Can anyone advise me on (a) whether I should install this and (b) if not, how to prevent this popup from endlesslessy popping up? (Presumably, uninstalling Comodo would do it.)
 
Posted by Penny S (# 14768) on :
 
My friend's Acer (Win 8.1) has decided it exists pre-Wifi, and insists there are no connections available. When I tried, it briefly showed the Wifi possibility by no connections, but then suggested using an ethernet cable, and would not show Wifi as an option. All the trouble shooting reported the network adapter was OK, but, no Wifi option however I went at it. Not in devices, not anywhere.

I assume this is a hardware connection problem, but if anyone has any other idea, it might be helpful.
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
The question that immediately pops into mind is: are there any active WiFi hotspots up and running? Are other devices able to connect to WiFi without trouble?

Alwyn, I've never heard of Comodo and so can't help you with your issue. However, again my gut reaction would be to click "Dismiss" rather than "X". But you're right in assuming, for safety's sake, that the nag message might be malicious. I think I would uninstall Comodo and either do a fresh install from the original media or go with a different product.
 
Posted by Penny S (# 14768) on :
 
Didn't bother to mention the Wifi working since I was using it to send with. All the other computers are having no trouble with the router. I did use the button for making connections on the router, in case that helped, but it didn't.
I've just started up a new laptop and it has no trouble downloading and installing updates, either.
The initial error was that the computer had Wifi but there were no local connections - there are a number as well as mine. Then the computer's Wifi disappeared.

[ 10. July 2017, 13:47: Message edited by: Penny S ]
 
Posted by Snags (# 15351) on :
 
Penny S: if it's Win 8.x and the error message is "No Wireless Connections Available" and the WiFi appears totally borked, then the following may help.

This is a common problem on Win 8.x with Asus Transformer netbooks. The solution (read: temporary fix that you will need to do periodically when it borks again) is:

- from an Admin account* open Device Manager (Win+X, Device Manager)

- find the wireless adapter under Network Adapters

- right-click on it and choose "Disable" then confirm you mean it

- right-click on it again and choose "Enable"

Ta-da! Functional WiFi ...

Seems to be an issue with some drivers/hardware initialising properly, and it persists through reboots.

*If you're not signed in as an Admin, then:

- Win+X > "Command Prompt (Admin)"
- supply credentials
- Type "devmgmt.msc" and press enter
 
Posted by Penny S (# 14768) on :
 
TaDa indeed, and Hallelujah.

It isn't the netbook, but the process has worked, which is great because it is the only machine currently able to log on in a university environment where journals are available.

Thank muchly. I have written up the instructions and left them on the desktop for the user.
 
Posted by Snags (# 15351) on :
 
Excellent, and apologies, I wasn't entirely clear. I learnt about this issue courtesy of a fleet of Asus jobbies that we manage for a client. So much so that we have it as a FAQ in their internal knowledgebase.

I had previously assumed it was an Asus/Broadcom issue, but knowing it's happened on an Acer makes me suspect it's a Win 8.x issue.
 
Posted by Penny S (# 14768) on :
 
It was an Atheros device - forgotten all the details and I'm not on that machine. The name began with a Q, which I recall because the other fault is keys that resist pressure, and q is one of them.

If that helps with the database!
 
Posted by Snags (# 15351) on :
 
All info gratefully received and filed [Smile]
 
Posted by Alwyn (# 4380) on :
 
quote:
Originally posted by Amanda B. Reckondwythe:
Alwyn, I've never heard of Comodo and so can't help you with your issue. However, again my gut reaction would be to click "Dismiss" rather than "X".

Thanks for replying! My instinct would have been to click 'dismiss' rather than X too, if a 'dismiss' option had been available. However, the only available options (apart from clicking on 'X') were to 'install now' and 'remind me to install later'(!)

quote:
Originally posted by Amanda B. Reckondwythe:
But you're right in assuming, for safety's sake, that the nag message might be malicious. I think I would uninstall Comodo and either do a fresh install from the original media or go with a different product.

Thanks! If anyone has recommendations for antivirus software, I will read them with interest.

[ 14. July 2017, 13:18: Message edited by: Alwyn ]
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by Alwyn:
quote:
Originally posted by Amanda B. Reckondwythe:
Alwyn, I've never heard of Comodo and so can't help you with your issue. However, again my gut reaction would be to click "Dismiss" rather than "X".

Thanks for replying! My instinct would have been to click 'dismiss' rather than X too, if a 'dismiss' option had been available. However, the only available options (apart from clicking on 'X') were to 'install now' and 'remind me to install later'(!)
Always click the x in the upper left corner of the border of the window of a dubious pop up. The x is generated by the operating system, the buttons within the window are generated by the suspect application and might not represent what they will actually do.
Though a better choice might be to right-click on the corresponding button on the task bar and click the Close Window option.
 
Posted by Golden Key (# 1468) on :
 
Anti-virus software: AVG, and there's a free version.

Ad Aware is good for scanning for other kinds of malware, and blocking ads.

CCCleaner is good for cleaning and repairing.

IME, this is a good, safe place to get free software:

download.cnet.com or download.com. They both go to the same page.
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
I used the paid version of AVG until a recent automatic update installed itself. After that, the AVG shield in the system tray displayed a yellow exclamation mark, which is supposed to mean that one or more components is malfunctioning. However, when I opened AVG, it told me that all components were up-to-date and functioning.

So I unintalled AVG and instead paid for and installed McAfee Total Protection v.14. It has behaved flawlessly so far.
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by lilBuddha:
quote:
Originally posted by Alwyn:
quote:
Originally posted by Amanda B. Reckondwythe:
Alwyn, I've never heard of Comodo and so can't help you with your issue. However, again my gut reaction would be to click "Dismiss" rather than "X".

Thanks for replying! My instinct would have been to click 'dismiss' rather than X too, if a 'dismiss' option had been available. However, the only available options (apart from clicking on 'X') were to 'install now' and 'remind me to install later'(!)
Always click the x in the upper left corner of the border of the window of a dubious pop up. The x is generated by the operating system, the buttons within the window are generated by the suspect application and might not represent what they will actually do.
Though a better choice might be to right-click on the corresponding button on the task bar and click the Close Window option.

[Hot and Hormonal] Should be upper right corner.
 
Posted by Alwyn (# 4380) on :
 
Thanks for your help, lilBuddha, Golden Key and Amanda B. Reckonodwyth! (It's okay, lilBuddha,I realised that you meant 'upper right hand corner' - and will follow your advice when I see dubious pop-ups).
 
Posted by Golden Key (# 1468) on :
 
Alwyn--

You're welcome. Also, it's a good idea to check around online for comments about and reviews of software before you download it. Your machine and/or problem may need something different. I've had mostly good experiences with the programs I mentioned. I had a lot of bad experiences with Norton/Symantec, Kadinsky, and some others. That's why I finally got AVG. It's not perfect, and some things annoy me, but it's much better than what I had before.

Good luck! [Smile]

ETA: Oh, and if you have more than one anti-virus program on your system, don't run both at the same time. They can clash badly. And sometimes one will interpret the other progam's files as viruses. You can usually tell the checking program that they're not viruses, and to skip them next time.

[ 16. July 2017, 10:36: Message edited by: Golden Key ]
 
Posted by Eutychus (# 3081) on :
 
A couple of times recently I've tried to open a French-language site and my browser has forced it to the English-language version.

Just now, I persevered a bit on one site. Clicking on the French-language flag on the site doesn't work. Hard-coding the URL to remove the /en tag doesn't work. Different browsers and devices don't work. Posting the link in Skype reveals a little "en" above the URL itself in the thumbnail image.

Of course now I've got round to posting here the site has started behaving itself for me. Could that be some sort of DOS/server overload countermeasure (the URL, http://www.cglpl.fr/, was on a news site)?
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
In Control Panel, under Clock, Location and Region, try changing Location to France.
 
Posted by Eutychus (# 3081) on :
 
Hmm, I don't think that's it: my devices all seem to know where I am.
 
Posted by Pigwidgeon (# 10192) on :
 
This is strange. I just turned on my computer, and everything has a red tint to it. Some things are completely red (such as most of the Ship). Is this a monitor calibration problem? Will I need to replace my computer? Have the Russians taken over my computer? (I tried shutting down and restarting, but it's still red.)
 
Posted by Pigwidgeon (# 10192) on :
 
I shut down completely. I just turned it back on to print something out that I needed and was afraid I might be losing my monitor completely. It's back to normal. For now.
[Confused]
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
Could be a loose or damaged monitor cable -- or, as you fear, the monitor could have one foot in the grave.
 
Posted by Lamb Chopped (# 5528) on :
 
I had a quick Google. It looks like it could easily be a hardware problem of a minor sort, perhaps even something in a cable. To speak crudely and ignorantly, you have some physical thingy that controls the color balance on your monitor, and one of the parts has gone wonky, causing the color balance to shift red. If it's in the process of failing, you may see it shift back and forth several times before it dies totally. I'd suggest Googling yourself, using your computer make/model and the terms "red" "monitor" "display". Then if it is a cable, swapping one cable out for a new one would do the trick.
 
Posted by Pigwidgeon (# 10192) on :
 
Thanks, all. My first strategy is to do everything I need to do today (documents for an upcoming trip, some posters I've made for a display at church, etc.) while my monitor is still alive. (It's fine today -- knock on wood.) My computer (a desk top) is an all-in-one, so there are no visible cables connecting the monitor to the computer. I'll have to take it into the shop if it needs repair. I'm thinking of doing that this weekend to have it checked out, since I'll be away all of next week and using my tablet.
 
Posted by Baptist Trainfan (# 15128) on :
 
Do you have any means of backing up all your files, either on a pluggable-in external drive or on the Cloud? It might be worthwhile doing.
 
Posted by Pigwidgeon (# 10192) on :
 
quote:
Originally posted by Baptist Trainfan:
Do you have any means of backing up all your files, either on a pluggable-in external drive or on the Cloud? It might be worthwhile doing.

I've been storing stuff in the Cloud and will continue as much as I can before taking my computer to the shop. (I know -- I should have done this a long time ago!)
 
Posted by Alisdair (# 15837) on :
 
Regarding Comodo antivirus the following may provide some worthwhile background reading, and link:

http://www.techradar.com/news/software/business-software/the-best-free-software-for-small-businesses-1323829
 
Posted by churchgeek (# 5557) on :
 
Does anyone here understand VOIP and related virtual telephony? I'm dealing with issues at work, and I want to understand better so I know how to speak with the techs (who invariably don't speak layperson and I don't speak their language).

Is any phone service using internet wires VOIP, or are there other varieties?

Our issue is that when people call on cell phones, sometimes they can't dial a menu option or an extension. Sometimes they can. It depends on the day and the carrier. Sprint cell phones didn't work last week. They work this week, but AT&T cell phones don't.

The techs I've been speaking with (and believe me, there are many) seem to have never heard of such a thing before, but also seem to be hinting that it's just something inherent in the technology that can't be fixed. I'm nearly at my wits' end...and I work in a church, so I really shouldn't start yelling at people on the phone, even if they're with the phone company!
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by churchgeek:
Does anyone here understand VOIP and related virtual telephony? I'm dealing with issues at work, and I want to understand better so I know how to speak with the techs (who invariably don't speak layperson and I don't speak their language).

Is any phone service using internet wires VOIP, or are there other varieties?

Our issue is that when people call on cell phones, sometimes they can't dial a menu option or an extension. Sometimes they can. It depends on the day and the carrier. Sprint cell phones didn't work last week. They work this week, but AT&T cell phones don't.

The techs I've been speaking with (and believe me, there are many) seem to have never heard of such a thing before, but also seem to be hinting that it's just something inherent in the technology that can't be fixed. I'm nearly at my wits' end...and I work in a church, so I really shouldn't start yelling at people on the phone, even if they're with the phone company!

If you are paying/phone for help to you internet provider, you are using VOIP. Voice Over Internet Protocol.
I just understand telephony, but I well understand techs. Many do not fully understand the technology they are helping with and most are not allowed to admit the failings of their technology unless they are forced to. Inconsistent issues are the worst to diagnose with anything.
 
Posted by no prophet's flag is set so... (# 15560) on :
 
Skype is VOIP. So is Viber, TextNow and there are several others out there. There is also something called SIP which for present day is basically the same thing (session initiation protocol), though actually refers to a connection method. It was possible in the past to use open-source SIP and call anywhere for free (I used Twinkle and Asterisk).

You can get a thing that looks like a regular landline telephone but is actually a softphone, and it connects just like a regular phone to any cell or landline.

Beware that some VOIP providers charge quite a bit more to call a mobile versus landline.
 
Posted by no prophet's flag is set so... (# 15560) on :
 
Sorry, accidentally posted that before done.

In my experience the menu accessing issues with cellphones and sometimes not being able to call are related to how the VOIP provider has structured their service. When a call is made from/to a cellphone, it has to go through the internet to/from some switching equipment, and perhaps handed off through networks not part of the providers system, to eventually get to a cell tower. The software may be written in such ways to discourage the use of some networks and switches because the provider pays more to use. Sometimes this cost is passed to the user, and sometimes not. If the provider can't solve the problems, consider to get another provider and pay a little more to have better routing through the various networks, switches and cellphone systems.
 
Posted by churchgeek (# 5557) on :
 
Our provider is AT&T. They provide our internet, and also our land lines, AND VOIP which we use for phones. At least I assume it's VOIP - hence my question; it runs over our internet cable. (The land lines are for alarm systems and elevators.)

I'm curious why this isn't a huge problem everywhere. VOIP is pretty popular, I think, with at least small businesses. You'd think it would be a widely known issue that no one's phone menus work reliably. Or maybe the big companies still use land lines; I'm told AT&T is trying to get out of the land line business, actually.

Unfortunately, there is no switching providers; we're in a contract. And all the decision-making is done by people other than me; I'm just the one who has to try to resolve the issues. [Help]
 
Posted by mousethief (# 953) on :
 
Can someone help me with my cell phone problem? For some reason the provider (Sprint or somebody) has put a new app on the phone that shows weather, and the amount of juice left in the battery in large green numbers. (only when the phone is locked)

How do I get rid of this? I can't find an app with a name that suggests what it is, and when I turn off "additional information" from my lock screen, it doesn't change it.

[ 11. September 2017, 03:36: Message edited by: mousethief ]
 
Posted by Sparrow (# 2458) on :
 
Sorry but I have a rather long list of questions relating to my new Microsoft email account.

Some months ago when I purchased my new PC running Windows 10, I opened a new Microsoft email account (***.live.com). It has been working perfectly on my desktop PC but my problem is with the same account which I have also set up to access on my phone and tablet. On the desktop PC, all the emails seem to stay there until I choose to delete them. But on the phone or tablet, they stay there for a few days and then disappear completely. What am I doing wrong?

I also need to know; How do I save them permanently? Is that the same as archiving them? If so, where do they go when archived? Do they get saved on the PC or on the server?

And how long do emails routinely get kept on the server? And how do I delete emails permanently from the server?
 
Posted by lily pad (# 11456) on :
 
Sorry, I don't know anything about phone apps or email. My problem is Facebook. I have an old computer and Facebook is not happy. It takes ages to load anything and some pages won't load at all. It has taken all the fun of things away. Most other websites are loading fairly quickly. My yahoo mail is quite slow. I can't play any videos. I'm sure it is some setting or something particular to Facebook but I can't figure it out and have no funds to try to get it repaired or buy a new computer. I don't have a cell phone so this is it for me. Any advice greatly appreciated!
 
Posted by no prophet's flag is set so... (# 15560) on :
 
lilypad: how old is the computer, what is the operating system, what is the web browser you're using to get into Facebook?
 
Posted by lily pad (# 11456) on :
 
2008 Acer laptop with Vista and was using Firefox where all this started and have since uninstalled that and am using Chrome. Neither of these are supported anymore. I did try logging out of some other locations where I had logged in as someone out there on the internet suggested but it hasn't helped. It was working just fine until the last two months. I also tried uninstalling a bunch of programs that I don't use anymore thinking it would free up processing power but I guess that wasn't the issue. I think it must be a Facebook setting with this computer but I've tried clearing a cache I found but it didn't help. I tried logging in at the library on Friday and it works perfectly there so it isn't some way that I have it set up.
 
Posted by no prophet's flag is set so... (# 15560) on :
 
The issues are probably Vista and the processor ability. There's planned obsolescence with computers, hardware that is older sometimes cannot keep up. Getting a more recent operating system might help, but I'm betting the hardware won't support a version of Windows which would fix the problem. (They call it 'upgrading' though it is often not really upwards.)

I have 2 older computers I continue to use. This one is a Dell n-Series from 2005, and I have a Toshiba the same vintage as your's. I put Linux on them both (Linux Mint). Which requires some work and little know how. The usual alternative I suggest to people without much of a budget and not able to install an operating system is an off-lease HP laptop which are usually less than $200 and can still be had with Windows 7. That's what I buy for the office. Tigerdirect is one source.
 
Posted by Wesley J (# 6075) on :
 
A question about internet connectivity:

I'm using the command
code:
ping -t 8.8.8.8

on some 64bit machines (Win 7) to check for response times and reliability of a connection.

This works well on all my 64bit computers, whereas one 32bit Win 7 machine keeps replying:

code:
Pinging 8.8.8.8 with 32 bytes of data: General failure.  

However, the machine is connected to the internet and browser et al work perfectly well.

Is this a (firewall) problem, specifically related to the computer in question, or is that command prompt just not available for 32bit machines?

Thank you for any enlightenment!

Signed, Confuzzled of Silly Isles
 
Posted by Leorning Cniht (# 17564) on :
 
quote:
Originally posted by Wesley J:

Is this a (firewall) problem, specifically related to the computer in question, or is that command prompt just not available for 32bit machines?

It's probably a firewall issue. Something on that machine is blocking ICMP packets. Dig around in your firewall and see if there's an "enable ICMP packets" type option.

If you're running a VPN on that machine, that might break this as well.
 
Posted by Wesley J (# 6075) on :
 
Excellent! Of course you are right. Disabling the firewall makes it work. And me thinking I had consciously chosen the same security settings for all the machines! Apparently not. [Hot and Hormonal]

Thanks for the encouragement, Leorning Cniht! [Yipee]

Now, while we're at it: I am experimenting with different ISPs. One I've had for years, and which is quite reliable, offers 10 Mbit/s max download speed, and will be upgraded soon to 40 Mbit/s.

The other, new one, which interestingly works via the (TV) cable, is 100 Mbit/s, but with them I appear to have strange, frequent outages, even just now again, with the firewall off. Normally with them it looks as follows:

code:
Reply from 8.8.8.8: bytes=32 time-8ms TTL=59 

and similar.

But ever so often, I get
code:
Request timed out.  

between some packets that go through. This can be a 1-second lapse, but sometimes there are even several seconds timed out. This of course seriously hampers listening to online radio or watching films and videos online. The biggest problem, however, is the IP phoneline that goes with it - I've repeatedly had others complain that my voice was getting totally garbelled - which, upon checking, was consistently the case when request timeouts occurred!

Annoying.

Any suggestions what could be the matter, before I contact the cable guys? - Methinks I need clear proof of the problem so that they believe me, and thus have taken numerous screenshots of the ping windows when it happened.

The while thing is all the more confusing, as with the old, but slower ISP, timeouts never or extremely rarely happen.

Thanks!

[ 27. October 2017, 15:03: Message edited by: Wesley J ]
 
Posted by mousethief (# 953) on :
 
Littlest's computer, thanks to a Windows Update, has gotten into an infinite loop. It will boot up to a picture of the windows logo but all in blue, then it says "reverting to previous version of windows" and reboots itself. Microsoft, in their infinite wisdom, has made it that it's virtually impossible to get into Safe Mode without actually being able to get into Windows in the first place, which is worthless. We tried booting from a thumb drive but it proved no show. We don't have a Win10 boot disk because (a) this was a Win7 machine that was involuntarily upgraded, and (b) it came pre-installed and the emergency disk, if we ever had one, is long since gone.
.
Thoughts and prayers appreciated. Share the thoughts, please.
 
Posted by Karl: Liberal Backslider (# 76) on :
 
Any help for getting into safe mode? http://www.drivethelife.com/windows-10/fix-boot-loop-windows-10-creators-update.html

Not sure I'd trust the "Driver Talent" utility.

[Code fix]

[ 13. November 2017, 12:39: Message edited by: jedijudy ]
 
Posted by mousethief (# 953) on :
 
quote:
Originally posted by Karl: Liberal Backslider:
Any help for getting into safe mode? http://www.drivethelife.com/windows-10/fix-boot-loop-windows-10-creators-update.html`

Not sure I'd trust the "Driver Talent" utility.

Error 404. [Frown]
 
Posted by Eutychus (# 3081) on :
 
Try losing the final apostrophe in KLB's link.
 
Posted by Golden Key (# 1468) on :
 
mt--

I'm not a techie, but my computer often needs some help. Don't know if this will work in Win 10. I use Vista, and it works for me. Would be a good idea for you to check and verify online.

--When the computer is`press F8 and hold it down while you boot up. Let go of the F8 key. You should soon get a plain screen that gives you various Safe Mode options, Start Normally, and maybe a few others.

--Another thing that may help: Press Fn, and hold it down while you boot up. On my Dell laptop, I get the Dell screen. In the upper right corner, it says "Diagnostic startup selected". Let go of the Fn key.

The computer will start a thorough checkup. You should probably sit with it for the first 20 min. or so because it may ask you some questions. (On mine, it shows a screen of striped colors, and asks if they display ok.

When the checkup is done, you should get a screen asking if you want to go on to the next part, which takes about 30 min.

At the end of THAT, there's an option to go on to a symptom-specific section. When you exit that, I think it reboots automatically.

--If you can get to a command prompt,
"chkdsk /f" will tell the system to check and fi things at the next boot-up.

--Also at a command prompt: "sfc /scannow". It checks for file problems.

--I haven't used this...but some computers have a "Recovery" partition, and I've read that you can make a book disk from that.

--Some useful software, with various editions available free: Wise Care 365 and System Mechanic. CC Cleaner is also good, BUT one version was recently hacked. There've been versions since then, so you should double-check the version you're getting.

CNET's download section is a good source for free software, IME. It looks like there are some operating systems in the "Utilities" section.

Sorry if that's too much info. Good luck!
 
Posted by Karl: Liberal Backslider (# 76) on :
 
Don't download from CNET. They bundle adwarw in. Alwaya go to the app developer's own page.
 
Posted by Amanda B. Reckondwythe (# 5521) on :
 
quote:
Originally posted by Golden Key:
When the computer is [booting] press F8 and hold it down while you boot up. Let go of the F8 key. You should soon get a plain screen that gives you various Safe Mode options. . . . Another thing that may help: Press Fn, and hold it down while you boot up. On my Dell laptop, I get the Dell screen. In the upper right corner, it says "Diagnostic startup selected". Let go of the Fn key. The computer will start a thorough checkup.

My experience has been that pressing the F8 key repeatedly in rapid succession during bootup will get you into the Safe Mode option screen. Also, I think the diagnostic routine summoned via the Fn key is for physical problems, not for software or operating system problems.
 
Posted by jedijudy (# 333) on :
 
quote:
Originally posted by Eutychus:
Try losing the final apostrophe in KLB's link.

Apostrophe lost. Code fixed. Muscles flexed.
[Biased]

jedijudy
One of the Helpful (and powerful [Big Grin] )Heaven Hosts

 
Posted by mousethief (# 953) on :
 
quote:
Originally posted by Amanda B. Reckondwythe:
quote:
Originally posted by Golden Key:
When the computer is [booting] press F8 and hold it down while you boot up. Let go of the F8 key. You should soon get a plain screen that gives you various Safe Mode options. . . . Another thing that may help: Press Fn, and hold it down while you boot up. On my Dell laptop, I get the Dell screen. In the upper right corner, it says "Diagnostic startup selected". Let go of the Fn key. The computer will start a thorough checkup.

My experience has been that pressing the F8 key repeatedly in rapid succession during bootup will get you into the Safe Mode option screen. Also, I think the diagnostic routine summoned via the Fn key is for physical problems, not for software or operating system problems.
We have tried both several times, but alas to no effect.
 
Posted by lilBuddha (# 14333) on :
 
quote:
Originally posted by mousethief:
We have tried both several times, but alas to no effect.

You might need to access the bios to change the boot order to look for the usb port first.
Try this
1. Hold and press [Shift] then turn off the system.
Press and hold the F2 button then click the power button. DO NOT RELEASE the F2 button until the BIOS screen display.
Then this, though your exact BIOS might differ.
One potential solution is to pull the drive and follow the instructions in the link.
 
Posted by mousethief (# 953) on :
 
quote:
Originally posted by lilBuddha:
You might need to access the bios to change the boot order to look for the usb port first.

One of the very first things we did.

quote:
Originally posted by lilBuddha:
One potential solution is to pull the drive and follow the instructions in the link.

Yeah, I think pulling the drive is about all we have left. It clearly is going to need a fresh install, or a trip to the cyberknacker's.
 
Posted by Wesley J (# 6075) on :
 
Any thoughts on and firsthand experience with the new Firefox 57, aka 'Firefox Quantum', anyone?

I'm not migrating yet, but am experimenting with alternative browsers, of which Vivaldi seems very customisable indeed, and that's the way, aha aha, I like it, aha aha. [Cool]

Thanks for your insightful observations!

[ 16. November 2017, 21:47: Message edited by: Wesley J ]
 
Posted by Sparrow (# 2458) on :
 
You may not have a choice. Mine updated itself this morning without asking permission!

Some annoyances I have found so far . . . some frequently used buttons like Home and Refresh have moved across to the left hand side of the screen, though I will probably get used to that.
 
Posted by Ann (# 94) on :
 
If you right click on the offending icon and select Customise, you can move the icons around to your heart's content.

But - my favourite add-in - Roomy Bookmarks - isn't compatible and, apparently, won't ever be - now the bookmark bar takes up about eight times the space ( or would if I had a monitor eight times as wide!).
 
Posted by Golden Key (# 1468) on :
 
I have Firefox set up to let me know updates are available, but not install them automatically. (Tools - Options - Advanced - Updates.) That's my setting for most software, due to past problems--mostly with Microsoft.

FYI: I'm using Firefox ESR 52.5.0 (32-bit). Had to go down the ESR side-branch of editions, due to some computer quirk or other.

[ 18. November 2017, 02:08: Message edited by: Golden Key ]
 
Posted by Ian Climacus (# 944) on :
 
I'm on ESR too due to some work site requirements.

From what I read it is quicker, but the People were in Uproar over their add-ins not working.
 


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